Post job

Desktop support lead technician vs lead support technician

The differences between desktop support lead technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $61,560 average annual salary of a desktop support lead technician.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Desktop support lead technician vs lead support technician overview

Desktop Support Lead TechnicianLead Support Technician
Yearly salary$61,560$95,420
Hourly rate$29.60$45.88
Growth rate10%10%
Number of jobs104,356115,952
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 54%
Average age4242
Years of experience22

Desktop support lead technician vs lead support technician salary

Desktop support lead technicians and lead support technicians have different pay scales, as shown below.

Desktop Support Lead TechnicianLead Support Technician
Average salary$61,560$95,420
Salary rangeBetween $37,000 And $101,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between desktop support lead technician and lead support technician education

There are a few differences between a desktop support lead technician and a lead support technician in terms of educational background:

Desktop Support Lead TechnicianLead Support Technician
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 54%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support lead technician vs lead support technician demographics

Here are the differences between desktop support lead technicians' and lead support technicians' demographics:

Desktop Support Lead TechnicianLead Support Technician
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and lead support technician duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Desktop support lead technician vs lead support technician skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

Browse computer and mathematical jobs