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Desktop support lead technician vs level senior technician

The differences between desktop support lead technicians and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a level senior technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $61,560 average annual salary of a desktop support lead technician.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a level senior technician are customer service, technical support, and desktop support.

Desktop support lead technician vs level senior technician overview

Desktop Support Lead TechnicianLevel Senior Technician
Yearly salary$61,560$75,232
Hourly rate$29.60$36.17
Growth rate10%10%
Number of jobs104,35675,279
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Average age4242
Years of experience22

Desktop support lead technician vs level senior technician salary

Desktop support lead technicians and level senior technicians have different pay scales, as shown below.

Desktop Support Lead TechnicianLevel Senior Technician
Average salary$61,560$75,232
Salary rangeBetween $37,000 And $101,000Between $51,000 And $110,000
Highest paying City-Mountain View, CA
Highest paying state-California
Best paying company-Citi
Best paying industry-Finance

Differences between desktop support lead technician and level senior technician education

There are a few differences between a desktop support lead technician and a level senior technician in terms of educational background:

Desktop Support Lead TechnicianLevel Senior Technician
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support lead technician vs level senior technician demographics

Here are the differences between desktop support lead technicians' and level senior technicians' demographics:

Desktop Support Lead TechnicianLevel Senior Technician
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and level senior technician duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Level senior technician example responsibilities.

  • Manage and support NT network/domain and associate services DNS, and DHCP.
  • Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
  • Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
  • Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
  • Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
  • Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Show more

Desktop support lead technician vs level senior technician skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common level senior technician skills
  • Customer Service, 12%
  • Technical Support, 8%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 5%
  • Mac, 3%

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