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Desktop support lead technician vs technician support team leader

The differences between desktop support lead technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $61,560 average annual salary of a desktop support lead technician.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Desktop support lead technician vs technician support team leader overview

Desktop Support Lead TechnicianTechnician Support Team Leader
Yearly salary$61,560$88,988
Hourly rate$29.60$42.78
Growth rate10%10%
Number of jobs104,356142,576
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Average age4242
Years of experience22

Desktop support lead technician vs technician support team leader salary

Desktop support lead technicians and technician support team leaders have different pay scales, as shown below.

Desktop Support Lead TechnicianTechnician Support Team Leader
Average salary$61,560$88,988
Salary rangeBetween $37,000 And $101,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between desktop support lead technician and technician support team leader education

There are a few differences between a desktop support lead technician and a technician support team leader in terms of educational background:

Desktop Support Lead TechnicianTechnician Support Team Leader
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support lead technician vs technician support team leader demographics

Here are the differences between desktop support lead technicians' and technician support team leaders' demographics:

Desktop Support Lead TechnicianTechnician Support Team Leader
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and technician support team leader duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Desktop support lead technician vs technician support team leader skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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