Desktop support team lead vs desk support technician

Differences between desktop support team lead and desk support technician duties and responsibilities

Desktop support team lead example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Utilize SCCM to patch enterprise workstations.
• Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
• Network support consists of TCP/IP networking
• Use remedy trouble ticket system, push applications from server using Altiris.
• Orient end users to the new OS with documentation and monitor inventory.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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