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Desktop support team lead vs desktop support analyst

The differences between desktop support team leads and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support team lead and a desktop support analyst. Additionally, a desktop support team lead has an average salary of $80,618, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a desktop support team lead include remote desktop, PC and customer service. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Desktop support team lead vs desktop support analyst overview

Desktop Support Team LeadDesktop Support Analyst
Yearly salary$80,618$48,674
Hourly rate$38.76$23.40
Growth rate10%10%
Number of jobs112,43499,621
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 50%
Average age4242
Years of experience22

Desktop support team lead vs desktop support analyst salary

Desktop support team leads and desktop support analysts have different pay scales, as shown below.

Desktop Support Team LeadDesktop Support Analyst
Average salary$80,618$48,674
Salary rangeBetween $56,000 And $115,000Between $36,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between desktop support team lead and desktop support analyst education

There are a few differences between a desktop support team lead and a desktop support analyst in terms of educational background:

Desktop Support Team LeadDesktop Support Analyst
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Desktop support team lead vs desktop support analyst demographics

Here are the differences between desktop support team leads' and desktop support analysts' demographics:

Desktop Support Team LeadDesktop Support Analyst
Average age4242
Gender ratioMale, 87.7% Female, 12.3%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support team lead and desktop support analyst duties and responsibilities

Desktop support team lead example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Utilize SCCM to patch enterprise workstations.
  • Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
  • Network support consists of TCP/IP networking
  • Use remedy trouble ticket system, push applications from server using Altiris.
  • Orient end users to the new OS with documentation and monitor inventory.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Desktop support team lead vs desktop support analyst skills

Common desktop support team lead skills
  • Remote Desktop, 7%
  • PC, 7%
  • Customer Service, 5%
  • SCCM, 5%
  • Network Printers, 5%
  • Troubleshoot, 4%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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