Desktop support team lead vs level senior technician

Differences between desktop support team lead and level senior technician duties and responsibilities

Desktop support team lead example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Utilize SCCM to patch enterprise workstations.
• Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
• Network support consists of TCP/IP networking
• Use remedy trouble ticket system, push applications from server using Altiris.
• Orient end users to the new OS with documentation and monitor inventory.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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