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The differences between desktop support team leads and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support team lead and a support associate. Additionally, a desktop support team lead has an average salary of $80,618, which is higher than the $47,039 average annual salary of a support associate.
The top three skills for a desktop support team lead include remote desktop, PC and customer service. The most important skills for a support associate are sales floor, computer system, and POS.
| Desktop Support Team Lead | Support Associate | |
| Yearly salary | $80,618 | $47,039 |
| Hourly rate | $38.76 | $22.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,434 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Desktop support team leads and support associates have different pay scales, as shown below.
| Desktop Support Team Lead | Support Associate | |
| Average salary | $80,618 | $47,039 |
| Salary range | Between $56,000 And $115,000 | Between $26,000 And $83,000 |
| Highest paying City | - | Jersey City, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Apollo Global Management |
| Best paying industry | - | - |
There are a few differences between a desktop support team lead and a support associate in terms of educational background:
| Desktop Support Team Lead | Support Associate | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between desktop support team leads' and support associates' demographics:
| Desktop Support Team Lead | Support Associate | |
| Average age | 42 | 42 |
| Gender ratio | Male, 87.7% Female, 12.3% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |