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Desktop support team lead vs systems support specialist

The differences between desktop support team leads and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support team lead and a systems support specialist. Additionally, a desktop support team lead has an average salary of $80,618, which is higher than the $61,744 average annual salary of a systems support specialist.

The top three skills for a desktop support team lead include remote desktop, PC and customer service. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.

Desktop support team lead vs systems support specialist overview

Desktop Support Team LeadSystems Support Specialist
Yearly salary$80,618$61,744
Hourly rate$38.76$29.68
Growth rate10%10%
Number of jobs112,434159,364
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 54%
Average age4242
Years of experience22

Desktop support team lead vs systems support specialist salary

Desktop support team leads and systems support specialists have different pay scales, as shown below.

Desktop Support Team LeadSystems Support Specialist
Average salary$80,618$61,744
Salary rangeBetween $56,000 And $115,000Between $41,000 And $91,000
Highest paying City-Centreville, VA
Highest paying state-Virginia
Best paying company-Koch Industries
Best paying industry-Technology

Differences between desktop support team lead and systems support specialist education

There are a few differences between a desktop support team lead and a systems support specialist in terms of educational background:

Desktop Support Team LeadSystems Support Specialist
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Desktop support team lead vs systems support specialist demographics

Here are the differences between desktop support team leads' and systems support specialists' demographics:

Desktop Support Team LeadSystems Support Specialist
Average age4242
Gender ratioMale, 87.7% Female, 12.3%Male, 73.4% Female, 26.6%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support team lead and systems support specialist duties and responsibilities

Desktop support team lead example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Utilize SCCM to patch enterprise workstations.
  • Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
  • Network support consists of TCP/IP networking
  • Use remedy trouble ticket system, push applications from server using Altiris.
  • Orient end users to the new OS with documentation and monitor inventory.
  • Show more

Systems support specialist example responsibilities.

  • Manage the internal installs of the application on all relevant versions in order to test and QA new patch releases.
  • Configure VOIP IP communicators and manage user administration to ensure adequate telecommunication securely.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Administer SharePoint site updates and create documentation to aid users and expedite problem resolution.
  • Used JAXB to convert XML response to Java class objects.
  • Resolve errors within proprietary application on java, oracle and unix.
  • Show more

Desktop support team lead vs systems support specialist skills

Common desktop support team lead skills
  • Remote Desktop, 7%
  • PC, 7%
  • Customer Service, 5%
  • SCCM, 5%
  • Network Printers, 5%
  • Troubleshoot, 4%
Common systems support specialist skills
  • Customer Service, 14%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • PC, 5%
  • System Support, 4%
  • Computer System, 4%

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