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Desktop support team lead vs technician support team leader

The differences between desktop support team leads and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support team lead and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $80,618 average annual salary of a desktop support team lead.

The top three skills for a desktop support team lead include remote desktop, PC and customer service. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Desktop support team lead vs technician support team leader overview

Desktop Support Team LeadTechnician Support Team Leader
Yearly salary$80,618$88,988
Hourly rate$38.76$42.78
Growth rate10%10%
Number of jobs112,434142,576
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 56%
Average age4242
Years of experience22

Desktop support team lead vs technician support team leader salary

Desktop support team leads and technician support team leaders have different pay scales, as shown below.

Desktop Support Team LeadTechnician Support Team Leader
Average salary$80,618$88,988
Salary rangeBetween $56,000 And $115,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between desktop support team lead and technician support team leader education

There are a few differences between a desktop support team lead and a technician support team leader in terms of educational background:

Desktop Support Team LeadTechnician Support Team Leader
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Desktop support team lead vs technician support team leader demographics

Here are the differences between desktop support team leads' and technician support team leaders' demographics:

Desktop Support Team LeadTechnician Support Team Leader
Average age4242
Gender ratioMale, 87.7% Female, 12.3%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support team lead and technician support team leader duties and responsibilities

Desktop support team lead example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Utilize SCCM to patch enterprise workstations.
  • Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
  • Network support consists of TCP/IP networking
  • Use remedy trouble ticket system, push applications from server using Altiris.
  • Orient end users to the new OS with documentation and monitor inventory.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Desktop support team lead vs technician support team leader skills

Common desktop support team lead skills
  • Remote Desktop, 7%
  • PC, 7%
  • Customer Service, 5%
  • SCCM, 5%
  • Network Printers, 5%
  • Troubleshoot, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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