Distribution center associate vs customer service senior associate

The differences between distribution center associates and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a distribution center associate and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $33,708 average annual salary of a distribution center associate.

The top three skills for a distribution center associate include pallets, excellent interpersonal and patients. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Distribution center associate vs customer service senior associate overview

	Distribution Center Associate	Customer Service Senior Associate
Yearly salary	$33,708	$45,025
Hourly rate	$16.21	$21.65
Growth rate	-4%	-4%
Number of jobs	240,852	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a distribution center associate do?

A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.

What does a customer service senior associate do?

A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.

Distribution center associate vs customer service senior associate salary

Distribution center associates and customer service senior associates have different pay scales, as shown below.

	Distribution Center Associate	Customer Service Senior Associate
Average salary	$33,708	$45,025
Salary range	Between $26,000 And $42,000	Between $21,000 And $95,000
Highest paying City	Minneapolis, MN	Washington, DC
Highest paying state	Minnesota	Maryland
Best paying company	McKinsey & Company Inc	Nebraska Medicine
Best paying industry	Manufacturing	-

Differences between distribution center associate and customer service senior associate education

There are a few differences between a distribution center associate and a customer service senior associate in terms of educational background:

	Distribution Center Associate	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Distribution center associate vs customer service senior associate demographics

Here are the differences between distribution center associates' and customer service senior associates' demographics:

	Distribution Center Associate	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 49.9% Female, 50.1%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 20.0% Asian, 7.0% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between distribution center associate and customer service senior associate duties and responsibilities

Distribution center associate example responsibilities.

Used RF scanner gun and WMS to accomplish require tasks.
Manage logistics of shipping, receiving, and distribution of finish goods, including process improvement and problem resolution.
Provide excellent customer service, order supplies, operate POS systems, reconcile registers, and prepare deposits.
Provide extensive customer support to the FedEx user departments.
Maintain quality logs to ensure FIFO standards are followed.
Explain and teach WMS menu and options to stock product properly.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Distribution center associate vs customer service senior associate skills

Common distribution center associate skills

Pallets, 11%
Excellent Interpersonal, 10%
Patients, 8%
Sales Floor, 6%
Customer Orders, 6%
Pallet Jack, 6%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Distribution Center Associate
Distribution Center Associate vs Customer Service Senior Associate

Updated January 8, 2025

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