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The differences between distribution center associates and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a distribution center associate and a customer service, warehouse. Additionally, a distribution center associate has an average salary of $33,708, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a distribution center associate include pallets, excellent interpersonal and patients. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Distribution Center Associate | Customer Service, Warehouse | |
| Yearly salary | $33,708 | $30,800 |
| Hourly rate | $16.21 | $14.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 240,852 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A distribution center associate is responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves. Distribution center associates also help on loading and unloading items from the delivery trucks, checking inventory receipts, and inspecting the quality and the correct quantity of products for shipment. They update stock information on the database, as well as responding to clients' inquiries and delivery concerns, and resolving complaints immediately.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Distribution center associates and customer services, warehouse have different pay scales, as shown below.
| Distribution Center Associate | Customer Service, Warehouse | |
| Average salary | $33,708 | $30,800 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $37,000 |
| Highest paying City | Minneapolis, MN | Kent, WA |
| Highest paying state | Minnesota | New York |
| Best paying company | McKinsey & Company Inc | Steel Dynamics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a distribution center associate and a customer service, warehouse in terms of educational background:
| Distribution Center Associate | Customer Service, Warehouse | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between distribution center associates' and customer services, warehouse' demographics:
| Distribution Center Associate | Customer Service, Warehouse | |
| Average age | 40 | 40 |
| Gender ratio | Male, 49.9% Female, 50.1% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 20.0% Asian, 7.0% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |