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E-business specialist vs help desk specialist

The differences between e-business specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an e-business specialist and a help desk specialist. Additionally, an e-business specialist has an average salary of $60,753, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for an e-business specialist include e-business, troubleshoot and vehicle maintenance. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

E-business specialist vs help desk specialist overview

E-Business SpecialistHelp Desk Specialist
Yearly salary$60,753$51,065
Hourly rate$29.21$24.55
Growth rate10%10%
Number of jobs106,57375,004
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Average age4242
Years of experience22

E-business specialist vs help desk specialist salary

E-business specialists and help desk specialists have different pay scales, as shown below.

E-Business SpecialistHelp Desk Specialist
Average salary$60,753$51,065
Salary rangeBetween $37,000 And $99,000Between $35,000 And $73,000
Highest paying CityMiddletown, PANew York, NY
Highest paying stateNew HampshireAlaska
Best paying companyData IntensitySchulte Roth & Zabel
Best paying industryGovernmentTechnology

Differences between e-business specialist and help desk specialist education

There are a few differences between an e-business specialist and a help desk specialist in terms of educational background:

E-Business SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeCalifornia State University - BakersfieldUniversity of Pennsylvania

E-business specialist vs help desk specialist demographics

Here are the differences between e-business specialists' and help desk specialists' demographics:

E-Business SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 79.9% Female, 20.1%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between e-business specialist and help desk specialist duties and responsibilities

E-business specialist example responsibilities.

  • Manage Teamsite migration and site redesign projects of www.pge.com, www.pgecorp.com, (final phase of a Razorfish CMS project).
  • Achieve ISO 9000/D1-9000certification to perform quality audits
  • Lead special communication project involving the utilization of SharePoint resulting in the ease of communication with retail banners.
  • Operate and maintain communications equipment during combat operations.
  • Train in ISO 9000 and ISO14001 procedures.
  • Train and evaluate new QC technicians.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

E-business specialist vs help desk specialist skills

Common e-business specialist skills
  • E-Business, 28%
  • Troubleshoot, 16%
  • Vehicle Maintenance, 10%
  • E-Discovery, 8%
  • Combat, 8%
  • Weapons Training, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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