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The differences between edi specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an edi specialist and a service support specialist. Additionally, an edi specialist has an average salary of $80,654, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for an edi specialist include FTP, troubleshoot and logistics. The most important skills for a service support specialist are customer service, support services, and social work.
| EDI Specialist | Service Support Specialist | |
| Yearly salary | $80,654 | $43,538 |
| Hourly rate | $38.78 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 68,978 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
EDI specialists make businesses eradicate record errors, hasten transactions, and decrease data processing time. They apply and install an operating system suitable for data interchange to improve all functional areas. Also, since this system uses digitally acquired records, there are reduced errors and retrieval is more effortless. Almost all businesses can use EDI specialists' expertise.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Edi specialists and service support specialists have different pay scales, as shown below.
| EDI Specialist | Service Support Specialist | |
| Average salary | $80,654 | $43,538 |
| Salary range | Between $59,000 And $109,000 | Between $26,000 And $72,000 |
| Highest paying City | Naugatuck, CT | New York, NY |
| Highest paying state | New Mexico | Connecticut |
| Best paying company | Dahl Consulting | Cheniere Energy |
| Best paying industry | Manufacturing | Technology |
There are a few differences between an edi specialist and a service support specialist in terms of educational background:
| EDI Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between edi specialists' and service support specialists' demographics:
| EDI Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.0% Female, 54.0% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.6% White, 53.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |