Efficiency manager vs call center manager

Differences between efficiency manager and call center manager duties and responsibilities

Efficiency manager example responsibilities.

• Operate and manage front-end DDC (HVAC controls) systems as required.
• Manage RFP proposals with third-party image providers to supply company with over 50,000 product images require when modular managers build planograms.
• Determine energy savings and ROI calculations to propose retrofit and building envelope improvement projects.
• Review and provide recommendations for the installation of a new HVAC system.
• Provide support for both UESC and ESPC type projects on numerous projects.
• Lead team of engineers and procurement specialists through an ESPC procurement process.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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