Employee service officer vs customer service administrator

The differences between employee service officers and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Employee service officer vs customer service administrator overview

	Employee Service Officer	Customer Service Administrator
Yearly salary	$32,546	$35,824
Hourly rate	$15.65	$17.22
Growth rate	-4%	-4%
Number of jobs	92,271	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Employee service officer vs customer service administrator salary

Employee service officers and customer service administrators have different pay scales, as shown below.

	Employee Service Officer	Customer Service Administrator
Average salary	$32,546	$35,824
Salary range	Between $25,000 And $41,000	Between $28,000 And $45,000
Highest paying City	San Diego, CA	Fremont, CA
Highest paying state	California	Alaska
Best paying company	CSX	Westinghouse Appliances Australia
Best paying industry	Transportation	Technology

Differences between employee service officer and customer service administrator education

There are a few differences between an employee service officer and a customer service administrator in terms of educational background:

	Employee Service Officer	Customer Service Administrator
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs customer service administrator demographics

Here are the differences between employee service officers' and customer service administrators' demographics:

	Employee Service Officer	Customer Service Administrator
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between employee service officer and customer service administrator duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Employee service officer vs customer service administrator skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Office and Administrative Industry
Employee Service Officer
Employee Service Officer vs Customer Service Administrator

Updated January 8, 2025

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