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The differences between employee service officers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service trainer. Additionally, an employee service officer has an average salary of $32,546, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Employee Service Officer | Customer Service Trainer | |
| Yearly salary | $32,546 | $32,452 |
| Hourly rate | $15.65 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 92,271 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Employee service officers and customer service trainers have different pay scales, as shown below.
| Employee Service Officer | Customer Service Trainer | |
| Average salary | $32,546 | $32,452 |
| Salary range | Between $25,000 And $41,000 | Between $25,000 And $40,000 |
| Highest paying City | San Diego, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | CSX | Salesforce |
| Best paying industry | Transportation | Telecommunication |
There are a few differences between an employee service officer and a customer service trainer in terms of educational background:
| Employee Service Officer | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between employee service officers' and customer service trainers' demographics:
| Employee Service Officer | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |