Employee service officer vs receptionist/customer service

The differences between employee service officers and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a receptionist/customer service. Additionally, an employee service officer has an average salary of $32,546, which is higher than the $30,604 average annual salary of a receptionist/customer service.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Employee service officer vs receptionist/customer service overview

	Employee Service Officer	Receptionist/Customer Service
Yearly salary	$32,546	$30,604
Hourly rate	$15.65	$14.71
Growth rate	-4%	-4%
Number of jobs	92,271	216,587
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	High School Diploma, 35%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a receptionist/customer service do?

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Employee service officer vs receptionist/customer service salary

Employee service officers and receptionist/customer services have different pay scales, as shown below.

	Employee Service Officer	Receptionist/Customer Service
Average salary	$32,546	$30,604
Salary range	Between $25,000 And $41,000	Between $25,000 And $37,000
Highest paying City	San Diego, CA	Billerica, MA
Highest paying state	California	Minnesota
Best paying company	CSX	Uline
Best paying industry	Transportation	Manufacturing

Differences between employee service officer and receptionist/customer service education

There are a few differences between an employee service officer and a receptionist/customer service in terms of educational background:

	Employee Service Officer	Receptionist/Customer Service
Most common degree	Bachelor's Degree, 48%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs receptionist/customer service demographics

Here are the differences between employee service officers' and receptionist/customer services' demographics:

	Employee Service Officer	Receptionist/Customer Service
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 8.0% Female, 92.0%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between employee service officer and receptionist/customer service duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Receptionist/customer service example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.

Employee service officer vs receptionist/customer service skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common receptionist/customer service skills

Customer Service, 16%
Phone Calls, 15%
Data Entry, 14%
Telephone Calls, 8%
Front Desk, 8%
Scheduling Appointments, 8%

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Office and Administrative Industry
Employee Service Officer
Employee Service Officer vs Receptionist/Customer Service

Updated January 8, 2025

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