Enrollment representative vs contact representative

The differences between enrollment representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Enrollment representative vs contact representative overview

	Enrollment Representative	Contact Representative
Yearly salary	$31,463	$33,776
Hourly rate	$15.13	$16.24
Growth rate	-4%	-4%
Number of jobs	185,567	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Enrollment representative vs contact representative salary

Enrollment representatives and contact representatives have different pay scales, as shown below.

	Enrollment Representative	Contact Representative
Average salary	$31,463	$33,776
Salary range	Between $25,000 And $38,000	Between $27,000 And $42,000
Highest paying City	Temecula, CA	New York, NY
Highest paying state	California	Connecticut
Best paying company	Curry College	City of Seattle
Best paying industry	Non Profits	Government

Differences between enrollment representative and contact representative education

There are a few differences between an enrollment representative and a contact representative in terms of educational background:

	Enrollment Representative	Contact Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs contact representative demographics

Here are the differences between enrollment representatives' and contact representatives' demographics:

	Enrollment Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and contact representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Enrollment representative vs contact representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Enrollment Representative
Enrollment Representative vs Contact Representative

Updated January 8, 2025

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