Enrollment representative vs customer care representative

The differences between enrollment representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Enrollment representative vs customer care representative overview

	Enrollment Representative	Customer Care Representative
Yearly salary	$31,463	$32,912
Hourly rate	$15.13	$15.82
Growth rate	-4%	-4%
Number of jobs	185,567	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Enrollment representative vs customer care representative salary

Enrollment representatives and customer care representatives have different pay scales, as shown below.

	Enrollment Representative	Customer Care Representative
Average salary	$31,463	$32,912
Salary range	Between $25,000 And $38,000	Between $26,000 And $40,000
Highest paying City	Temecula, CA	Urban Honolulu, HI
Highest paying state	California	Hawaii
Best paying company	Curry College	Philadelphia Corporation for Aging
Best paying industry	Non Profits	Automotive

Differences between enrollment representative and customer care representative education

There are a few differences between an enrollment representative and a customer care representative in terms of educational background:

	Enrollment Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs customer care representative demographics

Here are the differences between enrollment representatives' and customer care representatives' demographics:

	Enrollment Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and customer care representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Enrollment representative vs customer care representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Enrollment Representative vs. similar jobs

Enrollment Representative related careers

Enrollment Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Enrollment Representative
Enrollment Representative vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs