Enrollment representative vs customer service representative

The differences between enrollment representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Enrollment representative vs customer service representative overview

	Enrollment Representative	Customer Service Representative
Yearly salary	$31,463	$32,260
Hourly rate	$15.13	$15.51
Growth rate	-4%	-4%
Number of jobs	185,567	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Enrollment representative vs customer service representative salary

Enrollment representatives and customer service representatives have different pay scales, as shown below.

	Enrollment Representative	Customer Service Representative
Average salary	$31,463	$32,260
Salary range	Between $25,000 And $38,000	Between $25,000 And $41,000
Highest paying City	Temecula, CA	Des Moines, WA
Highest paying state	California	Washington
Best paying company	Curry College	Oracle
Best paying industry	Non Profits	Insurance

Differences between enrollment representative and customer service representative education

There are a few differences between an enrollment representative and a customer service representative in terms of educational background:

	Enrollment Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs customer service representative demographics

Here are the differences between enrollment representatives' and customer service representatives' demographics:

	Enrollment Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and customer service representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Enrollment representative vs customer service representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Enrollment Representative
Enrollment Representative vs Customer Service Representative

Updated January 8, 2025

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