Environmental services director vs call center manager

The differences between environmental services directors and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an environmental services director has an average salary of $58,337, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for an environmental services director include customer service, healthcare and EVS. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Environmental services director vs call center manager overview

	Environmental Services Director	Call Center Manager
Yearly salary	$58,337	$37,614
Hourly rate	$28.05	$18.08
Growth rate	7%	6%
Number of jobs	87,417	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does an environmental services director do?

When it comes to overseeing companies or hospitals' performances in line with environmental legalities, an environmental service director comes to mind. They exist primarily to develop and implement cleanliness, safety, maintenance, and prevention of infections. They establish policies, procedures, and standards that personnel must follow, and they must make that all personnel comply. They are also responsible for ensuring there is enough funding to ensure sustainability and compliance with these policies. They further expand the drive of information by setting seminars or providing leaflets.

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

Environmental services director vs call center manager salary

Environmental services directors and call center managers have different pay scales, as shown below.

	Environmental Services Director	Call Center Manager
Average salary	$58,337	$37,614
Salary range	Between $36,000 And $92,000	Between $23,000 And $60,000
Highest paying City	Davis, CA	Baltimore, MD
Highest paying state	Rhode Island	Maryland
Best paying company	Hca Hospital Services Of San Diego	Scantron
Best paying industry	Health Care	Technology

Differences between environmental services director and call center manager education

There are a few differences between an environmental services director and a call center manager in terms of educational background:

	Environmental Services Director	Call Center Manager
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Environmental services director vs call center manager demographics

Here are the differences between environmental services directors' and call center managers' demographics:

	Environmental Services Director	Call Center Manager
Average age	47	47
Gender ratio	Male, 78.4% Female, 21.6%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 7.7% White, 65.9% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between environmental services director and call center manager duties and responsibilities

Environmental services director example responsibilities.

Attain CARF accreditation in general rehab, stroke, spinal cord injury, and brain injury specialty.
Maintain the facility cleanliness; manage sanitation removal and the hospital's infection prevention initiatives.
Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility.
Initiate OT and SLP services not previously available.
Position terminate when SNF end contract with HealthPRO.
Provide in-service training on disaster preparedness, OSHA, and all safety aspects to facility staff.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Environmental services director vs call center manager skills

Common environmental services director skills

Customer Service, 14%
Healthcare, 14%
EVS, 6%
Patients, 5%
Regulatory Agencies, 5%
Laundry Services, 4%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Environmental Services Director
Environmental Services Director vs Call Center Manager

Updated January 8, 2025

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