Escalations manager vs office manager

The differences between escalations managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and an office manager. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for an office manager are customer service, patients, and financial statements.

Escalations manager vs office manager overview

	Escalations Manager	Office Manager
Yearly salary	$95,457	$43,395
Hourly rate	$45.89	$20.86
Growth rate	-	-8%
Number of jobs	53,187	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does an escalations manager do?

An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Escalations manager vs office manager salary

Escalations managers and office managers have different pay scales, as shown below.

	Escalations Manager	Office Manager
Average salary	$95,457	$43,395
Salary range	Between $71,000 And $126,000	Between $30,000 And $62,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	New York
Best paying company	Google	Moody's
Best paying industry	Technology	Construction

Differences between escalations manager and office manager education

There are a few differences between an escalations manager and an office manager in terms of educational background:

	Escalations Manager	Office Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Escalations manager vs office manager demographics

Here are the differences between escalations managers' and office managers' demographics:

	Escalations Manager	Office Manager
Average age	47	47
Gender ratio	Male, 55.4% Female, 44.6%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between escalations manager and office manager duties and responsibilities

Escalations manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Insert insurance and patient demographics, verify Medicaid and Medicare.
Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
Monitor agents phone calls then set individual AHT.
Point of contact for adding internal users to CRM software and troubleshooting.
Develop bonus structures and are in charge of payroll for multiple projects.

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Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

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Escalations manager vs office manager skills

Common escalations manager skills

Escalation Management, 12%
Technical Support, 10%
Customer Support, 8%
Traction, 6%
Customer Relationships, 5%
Excellent Interpersonal, 5%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Updated January 8, 2025

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