Escalations manager vs project coordinator

Differences between escalations manager and project coordinator duties and responsibilities

Escalations manager example responsibilities.

• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
• Insert insurance and patient demographics, verify Medicaid and Medicare.
• Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
• Monitor agents phone calls then set individual AHT.
• Point of contact for adding internal users to CRM software and troubleshooting.
• Develop bonus structures and are in charge of payroll for multiple projects.
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Project coordinator example responsibilities.

• Create and lead Smartsheet training for team members.
• Manage timely delivery of regular deliverables to the CIO.
• Project manages all aspects of office redesign to include; new furniture, layout, logistics, and telephony requirements.
• Manage FTP site for all projects and coordinate with all consultants and clients to help upload and download auto cad drawings.
• Manage Minnesota Medicaid billing and patient eligibility from admission and renewals.
• Manage the PMO Intranet site and develop related standard operating procedure documents.
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