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The differences between field service coordinators and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field service coordinator and a customer service leader. Additionally, a field service coordinator has an average salary of $52,988, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a field service coordinator include customer service, windows and technical support. The most important skills for a customer service leader are POS, sales floor, and store management.
| Field Service Coordinator | Customer Service Leader | |
| Yearly salary | $52,988 | $33,791 |
| Hourly rate | $25.48 | $16.25 |
| Growth rate | 12% | -4% |
| Number of jobs | 81,394 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A field service coordinator organizes activities that extend a company's services to the public. Although a field service coordinator's duties depend on their place or industry of employment, it typically includes liaising with distributors and suppliers, devising plans and marketing strategies, coordinating different teams, establishing schedules and guidelines, and monitoring the progress of all operations, resolving issues and concerns should there be any. Moreover, as a field service coordinator, it is essential to lead and encourage staff to reach goals, ensuring optimal services for client satisfaction.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Field service coordinators and customer service leaders have different pay scales, as shown below.
| Field Service Coordinator | Customer Service Leader | |
| Average salary | $52,988 | $33,791 |
| Salary range | Between $33,000 And $83,000 | Between $27,000 And $41,000 |
| Highest paying City | Kennewick, WA | Tacoma, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Altice USA | University of California, Berkeley |
| Best paying industry | Energy | Transportation |
There are a few differences between a field service coordinator and a customer service leader in terms of educational background:
| Field Service Coordinator | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between field service coordinators' and customer service leaders' demographics:
| Field Service Coordinator | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |