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The differences between field specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field specialist and a service support specialist. Additionally, a field specialist has an average salary of $49,496, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a field specialist include customer service, troubleshoot and work ethic. The most important skills for a service support specialist are customer service, support services, and social work.
| Field Specialist | Service Support Specialist | |
| Yearly salary | $49,496 | $43,538 |
| Hourly rate | $23.80 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 101,348 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Field specialists and service support specialists have different pay scales, as shown below.
| Field Specialist | Service Support Specialist | |
| Average salary | $49,496 | $43,538 |
| Salary range | Between $30,000 And $81,000 | Between $26,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | LUFKIN Industries | Cheniere Energy |
| Best paying industry | Energy | Technology |
There are a few differences between a field specialist and a service support specialist in terms of educational background:
| Field Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field specialists' and service support specialists' demographics:
| Field Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.0% Female, 25.0% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |