Field support analyst vs application support analyst

Differences between field support analyst and application support analyst duties and responsibilities

Field support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist in imaging, setup and deployment of PCs and servers.
• Migrate and convert VLAN's with static IP addresses over to DHCP.
• Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
• Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
• Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
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Application support analyst example responsibilities.

• Manage the daily operation relate to MQ.
• Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
• Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
• Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
• Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
• Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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