Field support analyst vs computer analyst

Differences between field support analyst and computer analyst duties and responsibilities

Field support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist in imaging, setup and deployment of PCs and servers.
• Migrate and convert VLAN's with static IP addresses over to DHCP.
• Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
• Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
• Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
Show more

Computer analyst example responsibilities.

• Manage and create custom DNS for customers.
• Manage technology deployment of major projects implementing select solutions using ITIL practices.
• Serve as systems and network administrator managing hundreds of distribute Linux computers across campuses.
• Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
• Support OS environment, mainframe environment and PC's.
• Schedule jobs, write Unix and Linux shell scripts, develop standards.
Show more