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Field support analyst vs desktop support analyst

The differences between field support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support analyst and a desktop support analyst. Additionally, a field support analyst has an average salary of $49,370, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a field support analyst include data collection, technical support and logistics. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Field support analyst vs desktop support analyst overview

Field Support AnalystDesktop Support Analyst
Yearly salary$49,370$48,674
Hourly rate$23.74$23.40
Growth rate10%10%
Number of jobs151,03299,621
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 50%
Average age4242
Years of experience22

Field support analyst vs desktop support analyst salary

Field support analysts and desktop support analysts have different pay scales, as shown below.

Field Support AnalystDesktop Support Analyst
Average salary$49,370$48,674
Salary rangeBetween $31,000 And $77,000Between $36,000 And $65,000
Highest paying CitySan Mateo, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyWorkdayCambridge Associates
Best paying industryEnergyFinance

Differences between field support analyst and desktop support analyst education

There are a few differences between a field support analyst and a desktop support analyst in terms of educational background:

Field Support AnalystDesktop Support Analyst
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Field support analyst vs desktop support analyst demographics

Here are the differences between field support analysts' and desktop support analysts' demographics:

Field Support AnalystDesktop Support Analyst
Average age4242
Gender ratioMale, 68.6% Female, 31.4%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field support analyst and desktop support analyst duties and responsibilities

Field support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist in imaging, setup and deployment of PCs and servers.
  • Migrate and convert VLAN's with static IP addresses over to DHCP.
  • Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
  • Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
  • Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Field support analyst vs desktop support analyst skills

Common field support analyst skills
  • Data Collection, 11%
  • Technical Support, 10%
  • Logistics, 8%
  • Phone Calls, 6%
  • Technical Assistance, 6%
  • Desktop Support, 6%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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