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Field support analyst vs support associate

The differences between field support analysts and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support analyst and a support associate. Additionally, a field support analyst has an average salary of $49,370, which is higher than the $47,039 average annual salary of a support associate.

The top three skills for a field support analyst include data collection, technical support and logistics. The most important skills for a support associate are sales floor, computer system, and POS.

Field support analyst vs support associate overview

Field Support AnalystSupport Associate
Yearly salary$49,370$47,039
Hourly rate$23.74$22.61
Growth rate10%10%
Number of jobs151,032100,892
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 48%
Average age4242
Years of experience22

Field support analyst vs support associate salary

Field support analysts and support associates have different pay scales, as shown below.

Field Support AnalystSupport Associate
Average salary$49,370$47,039
Salary rangeBetween $31,000 And $77,000Between $26,000 And $83,000
Highest paying CitySan Mateo, CAJersey City, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyWorkdayApollo Global Management
Best paying industryEnergy-

Differences between field support analyst and support associate education

There are a few differences between a field support analyst and a support associate in terms of educational background:

Field Support AnalystSupport Associate
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 48%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Field support analyst vs support associate demographics

Here are the differences between field support analysts' and support associates' demographics:

Field Support AnalystSupport Associate
Average age4242
Gender ratioMale, 68.6% Female, 31.4%Male, 36.7% Female, 63.3%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field support analyst and support associate duties and responsibilities

Field support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist in imaging, setup and deployment of PCs and servers.
  • Migrate and convert VLAN's with static IP addresses over to DHCP.
  • Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
  • Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
  • Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
  • Show more

Support associate example responsibilities.

  • Work involve managing departmental computer support for approximately 400 PC/MAC workstations and 8 servers, and to 80 faculty/staff.
  • Manage department flow by facilitating transportation of all patients to ancillary departments for testing.
  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Provide personal care, treatment, and rehabilitation to individuals diagnose with mental retardation and/or developmental disabilities.
  • Provide tech support for apple phones.
  • Light Unix systems support and monthly data organization.
  • Show more

Field support analyst vs support associate skills

Common field support analyst skills
  • Data Collection, 11%
  • Technical Support, 10%
  • Logistics, 8%
  • Phone Calls, 6%
  • Technical Assistance, 6%
  • Desktop Support, 6%
Common support associate skills
  • Sales Floor, 18%
  • Computer System, 13%
  • POS, 10%
  • Cleanliness, 8%
  • Stockroom Organization, 5%
  • Customer Inquiries, 4%

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