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Field support analyst vs support specialist

The differences between field support analysts and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support analyst and a support specialist. Additionally, a field support analyst has an average salary of $49,370, which is higher than the $40,782 average annual salary of a support specialist.

The top three skills for a field support analyst include data collection, technical support and logistics. The most important skills for a support specialist are customer service, patients, and mental health.

Field support analyst vs support specialist overview

Field Support AnalystSupport Specialist
Yearly salary$49,370$40,782
Hourly rate$23.74$19.61
Growth rate10%10%
Number of jobs151,032125,740
Job satisfaction-3
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 52%
Average age4242
Years of experience22

Field support analyst vs support specialist salary

Field support analysts and support specialists have different pay scales, as shown below.

Field Support AnalystSupport Specialist
Average salary$49,370$40,782
Salary rangeBetween $31,000 And $77,000Between $25,000 And $64,000
Highest paying CitySan Mateo, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyWorkdayMicrosoft
Best paying industryEnergyTechnology

Differences between field support analyst and support specialist education

There are a few differences between a field support analyst and a support specialist in terms of educational background:

Field Support AnalystSupport Specialist
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Field support analyst vs support specialist demographics

Here are the differences between field support analysts' and support specialists' demographics:

Field Support AnalystSupport Specialist
Average age4242
Gender ratioMale, 68.6% Female, 31.4%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field support analyst and support specialist duties and responsibilities

Field support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist in imaging, setup and deployment of PCs and servers.
  • Migrate and convert VLAN's with static IP addresses over to DHCP.
  • Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
  • Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
  • Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
  • Show more

Support specialist example responsibilities.

  • Manage project SharePoint site for the purpose of supporting ongoing collaboration
  • Provide Cerner CPOE learning support to physicians.
  • Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
  • Participate in inventory taking process and maintain stockroom organization and cleanliness.
  • Create and maintain a database of ACH clients.
  • Configure, setup VPN connections, remote access.
  • Show more

Field support analyst vs support specialist skills

Common field support analyst skills
  • Data Collection, 11%
  • Technical Support, 10%
  • Logistics, 8%
  • Phone Calls, 6%
  • Technical Assistance, 6%
  • Desktop Support, 6%
Common support specialist skills
  • Customer Service, 16%
  • Patients, 8%
  • Mental Health, 6%
  • Social Work, 4%
  • Peer Support, 4%
  • Data Entry, 3%

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