Field support analyst vs technical support trainer

Differences between field support analyst and technical support trainer duties and responsibilities

Field support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist in imaging, setup and deployment of PCs and servers.
• Migrate and convert VLAN's with static IP addresses over to DHCP.
• Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
• Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
• Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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