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The differences between field support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Field Support Specialist | Support Analyst | |
| Yearly salary | $42,023 | $75,989 |
| Hourly rate | $20.20 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Field support specialists and support analysts have different pay scales, as shown below.
| Field Support Specialist | Support Analyst | |
| Average salary | $42,023 | $75,989 |
| Salary range | Between $26,000 And $66,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Continental Resources | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a field support specialist and a support analyst in terms of educational background:
| Field Support Specialist | Support Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and support analysts' demographics:
| Field Support Specialist | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |