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The differences between field support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Field Support Specialist | Technical Support Specialist | |
| Yearly salary | $42,023 | $48,667 |
| Hourly rate | $20.20 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Field support specialists and technical support specialists have different pay scales, as shown below.
| Field Support Specialist | Technical Support Specialist | |
| Average salary | $42,023 | $48,667 |
| Salary range | Between $26,000 And $66,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Continental Resources | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a field support specialist and a technical support specialist in terms of educational background:
| Field Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and technical support specialists' demographics:
| Field Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |