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The differences between field technical specialists and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field technical specialist and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $69,467 average annual salary of a field technical specialist.
The top three skills for a field technical specialist include technical support, troubleshoot and customer satisfaction. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Field Technical Specialist | Technical Support Senior Engineer | |
| Yearly salary | $69,467 | $107,429 |
| Hourly rate | $33.40 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 183,996 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field technical specialist has the best skills necessary to provide technical support to any company who are having problems with applications or who wants to venture on new applications or operating systems. They also train staff on products and applications worth using for the betterment of the company. They also design and develop web pages to provide a digital presence and promote businesses' programs and products. They have the capability to troubleshoot hardware and software if problems arise.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Field technical specialists and technical support senior engineers have different pay scales, as shown below.
| Field Technical Specialist | Technical Support Senior Engineer | |
| Average salary | $69,467 | $107,429 |
| Salary range | Between $50,000 And $95,000 | Between $82,000 And $140,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Delaware |
| Best paying company | - | PayPal |
| Best paying industry | - | Telecommunication |
There are a few differences between a field technical specialist and a technical support senior engineer in terms of educational background:
| Field Technical Specialist | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | California State University - Long Beach |
Here are the differences between field technical specialists' and technical support senior engineers' demographics:
| Field Technical Specialist | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.9% Female, 15.1% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |