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Front desk agent jobs in Cedar Rapids, IA - 66 jobs

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Front Desk Agent
Receptionist
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Front Desk Attendant
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Reservations Agent
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Office Associate
Receptionist/Customer Service
Front Desk Clerk
  • Reservation Agent

    Stwhj

    Front desk agent job in Cedar Rapids, IA

    We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $24k-30k yearly est. 60d+ ago
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  • Front Desk Agent

    Beyond Grad

    Front desk agent job in Washington, IA

    The placement opportunity includes the following departments and positions: Department: Orientation Position: Onboarding Duration: 0.5 month : You will receive orientation to the company and local community and includes learning about our company's customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Housekeeping Coordinator Duration: 3.5 months : You will learn to coordinate and supervise the day to day operation of the Housekeeping Department assuring all occupied and vacant rooms are assigned; communicate with the Front Desk of any group arrivals; VIP arrivals or any special guest requests, any issues or discrepancies with departures and arrivals throughout the day. Monitor all turning of vacant dirty rooms to vacant ready rooms and keep Executive Housekeeper or Manager informed. Department: Rooms Division Position: Front Desk Agent Duration: 4 months : You will learn front desk computer system; check -in and check -out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell -out controls; room key controls; room up selling techniques; resolve guest concerns. Department: Rooms Division Position: Rooms Division Supervisor Duration: 4 months Job Description: You will learn to monitor the overall performance in the Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet laundry, Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Learn how to control of the labor and product costs; attend daily meetings; assist with daily and weekly forecasting, scheduling and staffing; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy and to make decisions that control costs; schedule staff so that proper coverage is maintained while keeping payroll costs in line; Requirements• You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) • You have shown consistent career growth over the last years • You have shown serious commitment to your most recent employers
    $26k-31k yearly est. 4d ago
  • Lifestyle Consultant Front Desk

    Cedar Rapids 3.6company rating

    Front desk agent job in Cedar Rapids, IA

    Benefits: Bonus based on performance Flexible schedule Paid time off Become part of the team at Massage Heights and help us inspire, educate and promote a balanced lifestyle for every Member and Guest that walks through our door. We are in search of a Lifestyle Consultant who is interested in growing with us and helping develop our team for our Massage Heights - Cedar Rapids location. We pride ourselves on our positive and gratifying work environment, and encourage originality throughout the Massage Heights family. A career with Massage Heights allows you to fulfill your passion of improving lives with every session. Grow into a meaningful and rewarding career that includes: Competitive Hourly Rate Commissions Paid on all Membership and Retail Sales Monthly Commission Paid for all On Going Memberships Paid Vacation (starting immediately) Supplemental Insurance Offered Flexible Schedules Advanced tools and resources Sustained Growth Opportunities 50% Off of All Massages and Facials And Much More Responsibilities Confidently, Knowledgeably Educate Guests About Services, Products and Programs Able to Reach Monthly Sales Goals Promote Therapeutic Benefits of Regular Massage Therapy Link Therapeutic Products To Your Service To Enhance the Guest's Experience at Home Create and Maintain Positive Relationships with Team Members Recognize and Support Team goals Qualifications Be Guest Service-oriented and communicate effectively with Guests Availability to work certain nights and weekends (our busiest times) Take the Next Step - Elevate Your CareerWe are looking for the next great Massage Therapist to join our team. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps. Compensation: $12.00 - $15.00 per hour At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights
    $12-15 hourly Auto-Apply 60d+ ago
  • Admin Clerk

    Collabera 4.5company rating

    Front desk agent job in Cedar Rapids, IA

    Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Position Summary: We are looking for an Admin Clerk who would be responsible for the processing of various administrative and processing activities generated via various queues, including electronic and paper work queues, system reports, databases and incoming correspondences. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP). Essential Duties and Responsibilities: Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include: · Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources. · Fulfill customer document requests using approved processes and procedures. · Ensure customer account privacy standards are maintained. · Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures. · Use email, electronic queue, fax and hardcopy processes as appropriate · Perform related duties as assigned by supervisor Qualifications · High school diploma or equivalent experience/knowledge of MS office/Good communication Skills Additional Information To set up an Interview, please contact: Vinay Yadav ************
    $27k-35k yearly est. 60d+ ago
  • Office Associate

    Certapro Painters 4.1company rating

    Front desk agent job in Hiawatha, IA

    Replies within 24 hours Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Full job description Overview We are seeking a dynamic and organized Office Associate to join our team! This vital role ensures the smooth operation of daily office activities, providing exceptional support across administrative, clerical, and customer service functions. The ideal candidate will be energetic, detail-oriented, and possess a strong ability to manage multiple tasks efficiently. As an Office Associate, you will be the backbone of our office environment, fostering a welcoming atmosphere while maintaining high standards of professionalism and organization. Duties Greet visitors and manage front desk responsibilities with friendly professionalism Answer multi-line phone systems promptly and direct calls accurately using excellent phone etiquette Perform data entry and maintain organized filing systems to ensure easy retrieval of documents Utilize Microsoft Office and Google Workspace tools for document creation, editing, and communication Assist with appointment scheduling, calendar management, and coordinating meetings or events Support bookkeeping tasks using QuickBooks or similar accounting software Provide customer support by addressing inquiries efficiently and courteously Manage office supplies inventory and place orders as needed to ensure smooth operations Proofread correspondence and documents for accuracy before distribution Maintain a clean, organized workspace conducive to productivity and professionalism Requirements Proven office management or administrative experience in a fast-paced environment Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar) Excellent organizational skills with the ability to prioritize tasks effectively Spanish Bilingual abilities are highly desirable to serve diverse client needs Experience with multi-line phone systems and phone etiquette is essential Familiarity with clerical duties such as filing, data entry, proofreading, and record keeping Knowledge of QuickBooks or bookkeeping experience is a plus Previous customer service experience demonstrating strong communication skills Personal assistant or medical/dental receptionist experience is advantageous Ability to type quickly with high accuracy and manage time efficiently Join us as an Office Associate to be an integral part of a vibrant team dedicated to excellence! Your enthusiasm for organization, staff and customer support will help create a positive environment where both clients and colleagues thrive. We value proactive individuals who are eager to contribute their skills in a professional setting that encourages growth and success. Pay: $22.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid Time off Vision insurance Professional development assistance Work Location: In person Compensation: $41,600.00 - $52,000.00 per year Opportunity is Knocking Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters brand culture. This makes each independently owned and operated CertaPro Painters franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters franchise, as well. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
    $41.6k-52k yearly Auto-Apply 4d ago
  • Service Receptionist

    Dave Wright Nissan Subaru

    Front desk agent job in Hiawatha, IA

    IMMEDIATE OPENING! NO DEGREE NECESSARY! AWARDED BEST DEALERSHIP TO WORK FOR 12 TIMES! Dave Wright Nissan Subaru Core Values: We Solve It We Are All One Team We Do What We Say We Grow Or We Die We Commit And Never Quit Service Receptionist Responsibilities: Answer service calls and schedule appointments Provide administrative support to our service department Prepare, review, and process warranty claims Ensure the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following-up on each claim Coordinate with vendors and manufacturers to ensure prompt receipt of replacement parts Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations Follow up with each claim to ensure service delivery to the customer and compensation for the dealership Stay up to date with all factory recalls, announcements, and procedures Service Receptionist Benefits: Paid holidays, vacation, & sick days Automatic 3% company contribution to 401k Health, life, dental, and vision insurance plans Fun and casual work place Exciting company Christmas party Great and committed supporting staff Appreciation for a job well done & More Service Receptionist Requirements: At least two years of experience in a similar position and knowledge of automotive parts and service preferred Can work in a fast-paced and challenging environment handling multiple projects Must have excellent administrative, organizational, and communication skills Valid Driver's License Must be willing to submit a background check prior to employment Apply to our Service Receptionist position today! **please check your email after submitting an application**
    $26k-34k yearly est. Auto-Apply 10d ago
  • Receptionist

    Robert Half 4.5company rating

    Front desk agent job in Cedar Rapids, IA

    Administrative Coordinator - Short-Term Contract Hours: Full-time, Monday-Friday About the Role We're seeking a detail-oriented Administrative Coordinator to support daily operations for one of our Cedar Rapids clients. This short‑term contract role is ideal for someone who enjoys staying organized, supporting multiple stakeholders, and keeping processes running smoothly. If you thrive in a fast-paced environment and want to make an immediate impact, this is the perfect opportunity. Key Responsibilities + Provide front-line administrative support including scheduling, calendar management, and email coordination + Prepare and maintain documents, reports, and spreadsheets + Assist with data entry, filing, and record management + Support internal teams with meeting coordination and follow-up + Greet visitors, answer phones, and route inquiries appropriately + Manage office supplies and assist with general office operations + Perform other administrative tasks as needed to support workflow during peak periods Requirements Qualifications + 1+ year of administrative, office support, or coordination experience + Strong MS Office skills (Outlook, Word, Excel required) + Excellent communication and customer service skills + High attention to detail and ability to multitask + Comfortable in fast-paced or deadline-driven environments + Ability to start quickly and adapt to new processes What We're Looking For A proactive professional who is dependable, organized, and ready to jump in where needed. This role is great for candidates between long-term roles, new grads with office experience, or professionals seeking short-term contract work. Why Work With Us + Weekly pay + Opportunity to gain experience with a reputable Cedar Rapids employer + Dedicated recruiter support throughout the assignment TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
    $24k-29k yearly est. 6d ago
  • Front desk/hatchet throwing attendant

    Bowldogs

    Front desk agent job in North Liberty, IA

    Job Description Job Summary: The front desk/hatchet throwing attendant involves providing excellent customer service to patrons by greeting them, assigning lanes, managing shoe rentals, ensuring lane functionality, resolving issues, and maintaining a clean and welcoming environment within the bowling alley, all while upholding safety standards and promoting a fun experience for guests. These employees will also work as a hatchet throwing attendant, but never at the same time. The hatchet throwing attendant will instruct customers on proper hatchet throwing techniques, ensuring safety protocols are followed, maintaining equipment, managing throwing lanes, providing excellent customer service, and creating a fun and engaging experience for all guests at a hatchet throwing venue. Key Responsibilities: Customer Greeting and Lane Assignment: Greet customers upon arrival, assign available lanes, and provide information regarding bowling rules, pricing, and specials. Shoe Rental Management: Issue and collect bowling shoes, ensuring proper size and cleanliness. Lane Maintenance: Monitor lane functionality, troubleshoot minor issues, and reset pins as needed. Guest Assistance: Help customers with lane set-up, ball selection, and answer any questions they may have about bowling. Cash Handling: Process transactions for lane rentals, shoe rentals, food and beverage purchases, and ensure accurate cash handling. Cleanliness: Maintain a clean and organized bowling alley area, including lanes, balls, seating, and common spaces. Safety Enforcement: Enforce bowling alley safety rules and regulations, addressing any potential hazards. Party Bookings: Assist with booking and managing bowling parties, including coordinating lane arrangements and special requests. Communication and Teamwork: Collaborate with other staff members to ensure smooth operations and provide a positive customer experience. Guest Instruction: Teach customers the fundamentals of safe and accurate hatchet throwing techniques, including grip, stance, and throwing motion. Safety Oversight: Actively monitor throwing lanes to ensure all participants adhere to safety guidelines and proper throwing form. Equipment Management: Regularly inspect and maintain throwing hatchet and targets, replacing damaged equipment as needed. Customer Service: Greet guests, answer questions, and provide a positive and welcoming experience throughout their hatchet throwing session. Game Facilitation: Lead and guide customers through various hatchet throwing games and competitions to enhance their experience. Lane Management: Assign throwing lanes to groups, rotate participants, and ensure smooth transitions between sessions. Waiver Collection: Verify that all guests have signed necessary waivers before participating in axe throwing activities. Cleaning and Maintenance: Maintain cleanliness of the throwing area, including wiping down equipment and managing trash. Required Skills: Excellent Customer Service Skills: Ability to interact with guests in a friendly, helpful, and professional manner. Basic Bowling Knowledge: Understanding of bowling rules, scoring, and equipment. Problem-Solving Abilities: Capability to quickly identify and resolve minor issues with lanes and equipment. Attention to Detail: Maintaining cleanliness and organization of the bowling alley area. Physical Ability: Ability to stand for extended periods, lift bowling balls, and move around the bowling alley. Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Work Environment: Fast-paced, dynamic environment with frequent customer interaction. May involve exposure to noise and occasional lifting. Flexible scheduling including evenings, weekends, and holidays may be required. Skills and Qualifications: Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Physical Ability: Ability to stand for extended periods and demonstrate proper throwing techniques. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Must be 16+ and have access to reliable transportation Pass a background check
    $18k-24k yearly est. 16d ago
  • Receptionist $16-$17 (Part Time)

    Arrow Senior Living 3.6company rating

    Front desk agent job in Iowa City, IA

    After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. Its home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work. -Arrow Team Member Position- Receptionist Position Type- Part Time Location: Iowa City, IA Our starting wage for Receptionists is: $16.00 per hour! Shift Schedule- Thursdays only 9:30am to 1:00pm Come join our team at Walden Place Senior Living located at 2423 Walden Rd. Iowa City, IA 52246! We are looking for someone (like you): Be the First Face of the community. As the first encounter a visitor has with the community, you will serve as the welcoming host, providing exceptional customer service during every interaction. Be the Go-To Guide: Answer, or help find the answer, to any questions received by residents, vendors, guests, or employees, whether in person or by telephone. Be an Exceptional Assistant. Assist the administrative team in completing any tasks assigned and ensure that phone calls are answered in a timely and professional manner. What are we looking for? You must be at least eighteen (18) years of age. You shall have a high school diploma, or equivalent. You will possess clear verbal and written communication skills. Able to follow written and verbal directions and apply practical solving skills if needed. You will have a positive and energetic attitude. You must be professional in appearance and conduct. You must have the ability to frequently lift and/or move items up to 25 pounds. You must be criminally cleared. Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening. This position is active and requires standing, walking, bending, kneeling, and stooping most of the day. Sedentary periods of one to three hours are also required. This position requires employee to be able to retrieve items from storage, including overhead bins or cabinets. Employment Benefits (We value our benefits): Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment. Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift (FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are at Walden Place Senior Living? Please visit us via Facebook: Walden Place Senior Living Facebook Or, take a look at our website: *********************************************** Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Sophie Rich at ************. Click here to hear about Arrow's Core Values! About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,200 employees! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law. Keywords: coordinator, senior living, nursing home, retirement community, accounting, bookkeeping, front desk, receptionist RequiredPreferredJob Industries Healthcare
    $16 hourly 7d ago
  • Front Desk Clerk- Home2 Suites Coralville, IA

    Hotel Equities 4.5company rating

    Front desk agent job in Coralville, IA

    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Home2 Suites by Hilton, 740 Coral Ridge Ave, Coralville IA 52241 Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Pay Range 15.00 -17.00 per hour Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program
    $24k-28k yearly est. Auto-Apply 60d+ ago
  • Guest Services Agent

    Avid/Candlewood Coralville

    Front desk agent job in Coralville, IA

    Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. What we offer We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us.
    $23k-29k yearly est. 15d ago
  • Receptionist

    Summit BHC 4.1company rating

    Front desk agent job in Farley, IA

    Receptionist | The Farley Center | Williamsburg, Virginia About the Job: The Receptionist is responsible for greeting and assisting all visitors, employees, answering the switchboard, responding to inquiries, connecting caller with appropriate party, paging overhead when appropriate, documenting incoming deliveries, processing incoming and outgoing mail and providing additional clerical support as requested. Roles and Responsibilities: * Operates switchboard, answers, transfers, and disseminates all incoming calls to appropriate people in a professional and courteous manner and takes messages. * Pages individuals over the central paging system as requested and according to facility policy. * Greets, welcomes, and directs individuals entering the Facility promptly, assuring that all visitors, vendors and other guests are registered in the facility visitor's log. * Provides assistance to clients and employees, such as making change, checking valuables, providing meal tickets, and providing postage as requested. * Sorts and delivers incoming mail and sends outgoing mail on a timely basis. * Handles facility inquiries and provide general information. * Maintains petty cash fund. * Receives and documents deliveries * Performs cash receipt batch write-up including G/L coding. * Accepts payments on client accounts and writes receipts. * Notifies facility staff of visitor's arrival. * Maintains security by following established procedures including monitoring guest logbook and issuing visitor badges, if required. * Performs data entry as assigned. * Provides clerical support to other departments, as needed. * High School diploma or equivalent required. * At least one year related experience preferred. Why The Farley Center?The Farley Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. The Farley Center is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
    $27k-31k yearly est. Auto-Apply 6d ago
  • Receptionist $16-$17 (Part Time)

    Walden Place Senior Living

    Front desk agent job in Iowa City, IA

    “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents' quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.” -Arrow Team Member Position- Receptionist Position Type- Part Time Location: Iowa City, IA Our starting wage for Receptionists is: $16.00 per hour! Shift Schedule- Thursdays only 9:30am to 1:00pm Come join our team at Walden Place Senior Living located at 2423 Walden Rd. Iowa City, IA 52246! We are looking for someone (like you): Be the “First Face” of the community. As the first encounter a visitor has with the community, you will serve as the welcoming host, providing exceptional customer service during every interaction. Be the “Go-To Guide”: Answer, or help find the answer, to any questions received by residents, vendors, guests, or employees, whether in person or by telephone. Be an “Exceptional Assistant.” Assist the administrative team in completing any tasks assigned and ensure that phone calls are answered in a timely and professional manner. What are we looking for? You must be at least eighteen (18) years of age. You shall have a high school diploma, or equivalent. You will possess clear verbal and written communication skills. Able to follow written and verbal directions and apply practical solving skills if needed. You will have a positive and energetic attitude. You must be professional in appearance and conduct. You must have the ability to frequently lift and/or move items up to 25 pounds. You must be criminally cleared. Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening. This position is active and requires standing, walking, bending, kneeling, and stooping most of the day. Sedentary periods of one to three hours are also required. This position requires employee to be able to retrieve items from storage, including overhead bins or cabinets. Employment Benefits (We value our benefits): Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment. Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift (FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are at Walden Place Senior Living? Please visit us via Facebook: Walden Place Senior Living Facebook Or, take a look at our website: *********************************************** Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Sophie Rich at ************. Click here to hear about Arrow's Core Values! About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,200 employees! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law. Keywords: coordinator, senior living, nursing home, retirement community, accounting, bookkeeping, front desk, receptionist
    $16 hourly Auto-Apply 7d ago
  • Receptionist - Standing Role

    Biolife Plasma Services 4.0company rating

    Front desk agent job in Waterloo, IA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **This is not a sedentary position, must be able to stand for several hours.** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations. **How you will contribute:** · You will answer phones and greet **all visitors to the facility including new and repeat donors** promptly **exhibiting** **customer service skills** · You will assist donors with appointments; create or pull donor record files · You will provide customer service to donors (external) and fellow employees (internal) · You will maintain orderly filing system, purging records · You will report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes, through use of company approved procedures **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Waterloo **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Waterloo **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No
    $16 hourly 39d ago
  • Administrative Clerk

    Collabera 4.5company rating

    Front desk agent job in Cedar Rapids, IA

    Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include: - Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources. - Fulfill customer document requests using approved processes and procedures. - Ensure customer account privacy standards are maintained. - Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures. - Use email, electronic queue, fax and hardcopy processes as appropriate - Perform related duties as assigned by supervisor Qualifications Education: · High school diploma or equivalent experience Type & Amount of Experience · Ability to follow instructions and important · Ability to learn and use new systems very important · Strong attention to detail and organizational skills are required · Attendance and punctuality are essential for this position · Previous clerical experience helpful o Good oral and written communication skills o Demonstrated team player Software Expertise: · Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn - track and create reports, data entry · Proficiency in keyboarding skills expected Physical Requirements: · Standard office environment including sitting while performing computer work · Some walking to different areas of the department as duties require · May include delivering paperwork or stack of items Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 60d+ ago
  • Lifestyle Consultant - Front Desk

    Cedar Rapids 3.6company rating

    Front desk agent job in Cedar Rapids, IA

    Become part of the team at Massage Heights and help us inspire, educate and promote a balanced lifestyle for every Member and Guest that walks through our door. We are in search of a Lifestyle Consultant who is interested in growing with us and helping develop our team for our Massage Heights - Cedar Rapids location. We pride ourselves on our positive and gratifying work environment, and encourage originality throughout the Massage Heights family. A career with Massage Heights allows you to fulfill your passion of improving lives with every session. Grow into a meaningful and rewarding career that includes: Competitive Hourly Rate Commissions Paid on all Membership and Retail Sales Monthly Commission Paid for all On Going Memberships Paid Vacation (starting immediately) Supplemental Insurance Offered Flexible Schedules Advanced tools and resources Sustained Growth Opportunities 50% Off of All Massages and Facials And Much More Responsibilities Confidently, Knowledgeably Educate Guests About Services, Products and Programs Able to Reach Monthly Sales Goals Promote Therapeutic Benefits of Regular Massage Therapy Link Therapeutic Products To Your Service To Enhance the Guest's Experience at Home Create and Maintain Positive Relationships with Team Members Recognize and Support Team goals Qualifications Be Guest Service-oriented and communicate effectively with Guests Availability to work certain nights and weekends (our busiest times) Take the Next Step - Elevate Your Career We are looking for the next great Massage Therapist to join our team. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps. At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights
    $23k-28k yearly est. Auto-Apply 60d+ ago
  • Front desk/hatchet throwing attendant

    Bowldogs

    Front desk agent job in North Liberty, IA

    Job Summary: The front desk/hatchet throwing attendant involves providing excellent customer service to patrons by greeting them, assigning lanes, managing shoe rentals, ensuring lane functionality, resolving issues, and maintaining a clean and welcoming environment within the bowling alley, all while upholding safety standards and promoting a fun experience for guests. These employees will also work as a hatchet throwing attendant, but never at the same time. The hatchet throwing attendant will instruct customers on proper hatchet throwing techniques, ensuring safety protocols are followed, maintaining equipment, managing throwing lanes, providing excellent customer service, and creating a fun and engaging experience for all guests at a hatchet throwing venue. Key Responsibilities: Customer Greeting and Lane Assignment: Greet customers upon arrival, assign available lanes, and provide information regarding bowling rules, pricing, and specials. Shoe Rental Management: Issue and collect bowling shoes, ensuring proper size and cleanliness. Lane Maintenance: Monitor lane functionality, troubleshoot minor issues, and reset pins as needed. Guest Assistance: Help customers with lane set-up, ball selection, and answer any questions they may have about bowling. Cash Handling: Process transactions for lane rentals, shoe rentals, food and beverage purchases, and ensure accurate cash handling. Cleanliness: Maintain a clean and organized bowling alley area, including lanes, balls, seating, and common spaces. Safety Enforcement: Enforce bowling alley safety rules and regulations, addressing any potential hazards. Party Bookings: Assist with booking and managing bowling parties, including coordinating lane arrangements and special requests. Communication and Teamwork: Collaborate with other staff members to ensure smooth operations and provide a positive customer experience. Guest Instruction: Teach customers the fundamentals of safe and accurate hatchet throwing techniques, including grip, stance, and throwing motion. Safety Oversight: Actively monitor throwing lanes to ensure all participants adhere to safety guidelines and proper throwing form. Equipment Management: Regularly inspect and maintain throwing hatchet and targets, replacing damaged equipment as needed. Customer Service: Greet guests, answer questions, and provide a positive and welcoming experience throughout their hatchet throwing session. Game Facilitation: Lead and guide customers through various hatchet throwing games and competitions to enhance their experience. Lane Management: Assign throwing lanes to groups, rotate participants, and ensure smooth transitions between sessions. Waiver Collection: Verify that all guests have signed necessary waivers before participating in axe throwing activities. Cleaning and Maintenance: Maintain cleanliness of the throwing area, including wiping down equipment and managing trash. Required Skills: Excellent Customer Service Skills: Ability to interact with guests in a friendly, helpful, and professional manner. Basic Bowling Knowledge: Understanding of bowling rules, scoring, and equipment. Problem-Solving Abilities: Capability to quickly identify and resolve minor issues with lanes and equipment. Attention to Detail: Maintaining cleanliness and organization of the bowling alley area. Physical Ability: Ability to stand for extended periods, lift bowling balls, and move around the bowling alley. Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Work Environment: Fast-paced, dynamic environment with frequent customer interaction. May involve exposure to noise and occasional lifting. Flexible scheduling including evenings, weekends, and holidays may be required. Skills and Qualifications: Strong Customer Service Skills: Ability to interact with diverse customers in a friendly and professional manner. Safety Awareness: Commitment to prioritizing safety protocols and ensuring a safe environment for all guests. Communication Skills: Clearly explain instructions and provide feedback to customers on their throwing technique. Physical Ability: Ability to stand for extended periods and demonstrate proper throwing techniques. Teamwork: Collaborate effectively with other staff members to ensure a smooth operation. Must be 16+ and have access to reliable transportation Pass a background check
    $18k-24k yearly est. 60d+ ago
  • Part Time Receptionist

    Dave Wright Nissan Subaru

    Front desk agent job in Hiawatha, IA

    VOTED 'BEST DEALERSHIP TO WORK FOR' 12 TIMES! IMMEDIATE OPENING! WE PROMOTE FROM WITHIN! Dave Wright Nissan Subaru Core Values: We Solve It We Are All One Team We Do What We Say We Grow Or We Die We Commit And Never Quit Part Time Receptionist Responsibilities: Operate switchboard telephone system Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Provide basic information to callers who have general inquires Be friendly, professional, courteous and efficient when working with all customers and employees Work with department managers on a daily basis Other duties as assigned Part Time Receptionist Requirements: Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously Must be willing to submit to a drug screen & background check Part Time Receptionist Perks: Summer Golf Outing Christmas Party Company Picnic Monthly Impact Award Winner Monthly National Holiday Celebrations Part Time Receptionist Hours Monday Evenings, 5:00pm-8:00pm Thursday Evenings, 5:00pm-8:00pm Saturdays, 8:00am-4:00pm Apply for our Part Time Receptionist position today! **Please check your email after submitting an application**
    $24k-30k yearly est. Auto-Apply 24d ago
  • Guest Services Agent

    Avid/Candlewood Coralville

    Front desk agent job in Coralville, IA

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. What we offer We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us.
    $23k-29k yearly est. Auto-Apply 60d+ ago
  • Receptionist

    Robert Half 4.5company rating

    Front desk agent job in Iowa City, IA

    Receptionist - As Needed / Saturday Support (Contract Project) Schedule: Saturdays, as needed We're partnering with a local organization seeking a friendly, reliable Receptionist to provide Saturday coverage on an as needed basis. This role is perfect for someone who enjoys customer service, staying organized, and keeping the front desk running smoothly. Key Responsibilities: + Answer incoming phone calls with a professional, welcoming tone + Take clear, accurate messages and route information to the appropriate contacts + Transfer calls efficiently to staff and departments + Provide general front desk support and greet visitors as needed + Assist with light filing and basic administrative tasks + Maintain a tidy and organized reception area Requirements What We're Looking For: + Strong communication and customer‑service skills + Comfortable managing a multi‑line phone system + Ability to stay organized and handle interruptions + Dependable, punctual, and professional + Prior reception or office experience Schedule & Compensation: + Saturdays as needed + Competitive hourly pay + Great opportunity for students, part‑time job seekers, or professionals wanting supplemental hours TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
    $24k-29k yearly est. 17d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Cedar Rapids, IA?

The average front desk agent in Cedar Rapids, IA earns between $24,000 and $34,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Cedar Rapids, IA

$28,000
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