We are looking for a Part Time Receptionist to join our team here in Warren, MI. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Specific Shift Requirements:
M,T, W, F 1pm - 6pm
Thurs 9am-5:30pm
Responsibilities:
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Skills:
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree and or Associates preferred
$26k-31k yearly est. 1d ago
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Front Desk Agent
Crescent Careers
Front desk agent job in Flint, MI
A FrontDeskAgent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing? As a FrontDeskAgent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
$26k-32k yearly est. 60d+ ago
Front Desk Agent
Hyatt Place Detroit Livonia
Front desk agent job in Livonia, MI
Job DescriptionDescription:
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements:
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the FrontDesk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the FrontDesk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
$26k-32k yearly est. 16d ago
Front Desk Agent
Avion Hospitality
Front desk agent job in Livonia, MI
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the FrontDesk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the FrontDesk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
$26k-32k yearly est. 57d ago
Hotel Front Desk Agent
Four Points By Sheraton
Front desk agent job in Novi, MI
Job DescriptionBenefits:
Employee discounts
Paid time off
Signing bonus
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly HotelFront DeskAgent to provide exceptional service to our hotel guests. The FrontDeskAgent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The FrontDeskAgent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$26k-32k yearly est. 2d ago
Front Desk Agent - Part Time
Graduate Hotels 4.1
Front desk agent job in Auburn Hills, MI
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep frontdesk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in FrontDesk Operations
In-depth knowledge of hotel FrontDesk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$25k-29k yearly est. 13h ago
Front Desk Agent - Full Time
Arbor Lodging 3.5
Front desk agent job in Troy, MI
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The FrontDeskAgent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel FrontDesk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
$27k-33k yearly est. 8d ago
Front Desk Agent
Springhill Suites Marriott
Front desk agent job in Sterling Heights, MI
The SpringHill Suites Fort Wayne Southwest is seeking a part-time FrontDeskAgent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
Greet and tend to guests in a positive and friendly manner.
Maintain a constant presence at the frontdesk.
Process check-ins and check-outs.
Complete required shift-specific checklist.
Handle billing, post charges, and collect payments.
Manage room availability, create reservations, and answer phone calls.
Possess general knowledge about the local area.
Anticipate guest needs, recognize issues and respond in a timely manner.
Effectively communicate with guests and other staff members.
Coordinate with housekeeping staff for room status and guest requests.
Manage security of guest information, keys, and cash drawer.
Comply with IHG standards and promote brand loyalty.
Ensure cleanliness of frontdesk and lobby areas.
Multitask and prioritize work duties for maximum efficiency.
Maintain a professional appearance through dress and demeanor.
Perform all other duties as assigned.
Qualifications:
High school diploma or equivalent.
Preferred customer service experience.
Preferred experience in the hotel industry.
Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
Availability to include weekends.
Ability to lift up to 30 pounds.
Strong interpersonal, organizational, and problem solving skills.
Computer literacy.
Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
$26k-32k yearly est. 60d+ ago
Front Desk Agent
Spark By Hilton
Front desk agent job in Plymouth, MI
Job DescriptionFront DeskAgent:
Job Purpose:
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications
N/A
$26k-32k yearly est. 26d ago
Front Desk Attendant - Swimming Pools (TEA)
City of Lansing, Mi 3.6
Front desk agent job in Lansing, MI
The City of Lansing Parks and Recreation Department is seeking a friendly and responsible FrontDesk Attendant to join our team at our swimming facilities. * Must be 18 years of age at the time of hire. * Interested candidates must provide proof of age prior to interview selection.
* Must have the following certifications: American Red Cross Lifeguard Certification, American Red Cross Bloodborne Pathogens Certification, and Michigan Mandated Reporter Training.
* Successful candidates must be able to demonstrate their experience and competence in oral and written communication.
Responsibilities include, but are not limited to:
* Attend all pre-season and in-season trainings.
* Consistently and politely enforce city policies, rules, regulations, and ordinances governing the conduct of person using the swimming facility.
* Correct all reported, observed, or potential physical hazards and unsafe conditions at the pool.
* Add all patrons who are not in the computer system
* Clean frontdesk area, including lobby daily
Please attach your resume and cover letter.
City of Lansing's Anti-Religious Discrimination and Religious Accommodation Policy
City of Lansing Anti-Retaliation Policy
$24k-30k yearly est. 4d ago
Front Desk - Senior Living
Maris Grove
Front desk agent job in Novi, MI
Compensation: Commensurate with experience up to $16.50 hourly.
We are looking for someone full time! Shift time is 1pm to 9pm; the schedule is Sunday, Monday, Wednesday, Friday, and Saturday. If this is something you are looking for, please apply now!
Join our team as a Communications Specialist (FrontDesk), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.
What we offer:
A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
How you will make an impact:
Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
Monitor all emergency pull cords for Independent Living residents
Track status of resident involved in a situation, i.e. transported to a hospital, etc.
Manage resident's list, alphabetically and by resident apartment
Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
What you will need:
Receptionist experience required
Excellent verbal skills
Ability to multi-task
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
$16.5 hourly Auto-Apply 26d ago
Guest Service Agent
Pyramid Lansing Management
Front desk agent job in East Lansing, MI
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Pyramid Hotel Group is the manager of this Candlewood Suites Hotel owned by Michigan State University. The 128-suite hotel is attached to MSU's state-of-the-art 96,000-square-foot Executive Education Center, overlooking the MSU-owned 18-hole championship golf course. Hotel guests also have access to the adjacent University Club dining facilities, health club, day care and recreational facilities.
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the frontdesk for check-in.
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm".
What are we looking for?
At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
Compensation:
$14.00
-
$14.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$14 hourly Auto-Apply 20d ago
Front Desk (Dog Daycare)
Detroit Dog Daycare
Front desk agent job in Ferndale, MI
Canine to Five is currently seeking a frontdesk representative/customer service associate for our busy midtown Detroit location!
Our ideal candidate is a people person, thrives in a fast-paced, detail-oriented environment, makes it a personal mission to beat a sales goal, remembers a face, all while making sure that each of our customers needs are met. It's a given that they must also love dogs, but who doesn't?!!
WE HAVE PERKS!
Health, Vision and Dental
Paid Time Off
Customer Tips
Profit Sharing Bonus
Benefits for full-time employees
Paid Breaks
Community Discounts
Growth Opportunities
Responsibilities:
Answer phones and respond to customer inquiries and issues
Relay information to our clients about their dog's stay including behavior, habits and facility activities
Create and sustain professional long term relationships with customers
Ensure all customers have a positive interaction (i.e. 10-4 rule)
Handle customer concerns in a proactive and professional manner
Overall, create and maintain a friendly and positive atmosphere
Meet assigned Daily/Weekly/Monthly Sales Goals
Requirements :
Loves dogs and is very comfortable handling dogs of all sizes.
Ability to meet and exceed a sales goal regularly
Excellent verbal and written communication
Team-oriented, Positive, Can-Do Attitude
Familiar with Gmail, Google Drive and Google Calendar
Outgoing personality with a customer-centric mindset
Proven success and comfort with managing multiple priorities
Ability to plan, negotiate, and problem solve
Adaptable to unexpected situations and problems
Two or more years of relevant Customer Service/Sales experience
Attention to detail
Morning and weekend availability
Availability to work a minimum of 3-5 shifts per week, mornings and weekends
Schedule:
Varying shifts between 6:30am-8:00pm Monday-Friday
Rotating weekends and holidays
Shorter Sunday shifts: 8-11:00am, 5-8:00pm
Compensation:
$12.50/hour + Tips after 60 days
Profit Sharing Bonuses
COVID-19 considerations: Learn more about what we are doing to keep our team safe. *****************************************************************************
$12.5 hourly Auto-Apply 60d+ ago
Front Desk Receptionist
Kirsten Wood-State Farm Agency
Front desk agent job in Royal Oak, MI
Job Description
We are seeking a dynamic and friendly FrontDesk Receptionist to be the welcoming face of our organization. This vital role involves managing frontdesk operations, providing exceptional customer service, and supporting office management tasks. The ideal candidate will be highly organized, tech-savvy, and possess excellent communication skills. Your energy and professionalism will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative skills in a fast-paced environment while contributing to the smooth operation of our office.
Responsibilities
Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
Answering phone calls, directing calls efficiently and professionally using proper phone etiquette
Handle incoming and outgoing correspondence, including emails, mail, packages and texts with accuracy and attention to detail
Maintain appointment calendars, schedule meetings, and assist with calendar management for staff members
Perform data entry, filing, and scanning
Experience
Prior office experience or administrative support experience is preferred but not required; training will be provided for the right candidate
Proven customer service skills with a focus on professionalism and patience
Familiarity with cisco phone systems, Microsoft Office Suite (Word, Excel), and Salesforce software
Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment
Experience with clerical duties such as data entry, filing, proofreading, and calendar management
Join us in creating a welcoming atmosphere where professionalism meets enthusiasm! We value proactive individuals who thrive on delivering exceptional support while maintaining an energetic approach to daily responsibilities. This paid role offers an excellent platform for growth in administrative functions within a vibrant team environment.
Benefits:
401(k)
401(k) matching
Paid time off
Paid Holidays
Work Location: In person
$28k-36k yearly est. 9d ago
Front Bar Receptionist
Face FoundriÉ
Front desk agent job in Birmingham, MI
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Part Time
Availability: Nights and Weekends Required
Education: High School, or equivalent
Benefits:
Paid Introductory Training
Ongoing Monthly Paid Training
Employee Referral Program
Client Referral Program
Base Pay + Sales Commission
Friends & Family Discount (10% off)
40% Product Discount + 60% Service Discount
Opportunities for Advancement
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
$28k-36k yearly est. 60d+ ago
Front Desk
Retro Fitness 3.4
Front desk agent job in Rochester, MI
We are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing! The FrontDesk employee is the face of the club; you are the person a member sees when he or she first walks
into the club. It is important that this person has a positive, upbeat personality with great communication ability. The FrontDesk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the FrontDesk position will possess the following:
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Customer service oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail setting is preferred.
Responsibilities of the FrontDesk include but not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All FrontDesk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. FrontDesk staff should be well groomed and neat.
Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked."
$20k-27k yearly est. 10d ago
Pool and Fitness Center Front Desk Attendant
Oakland Schools Districts
Front desk agent job in Walled Lake, MI
Pool and Fitness Center FrontDesk Attendant JobID: 14700 Athletics/Activities District: Waterford School District Additional Information: Show/Hide will be through EDUStaff)
Location:
Mott and Kettering Pool and Fitness Centers
Minimum Qualifications:
* Minimum 16 years of age
* Basic understanding of exercise and fitness equipment and aquatic programs
* Basic first aid and CPR (adult, child & infant) Certification preferred, training will be provided
* Excellent customer service skills
* Proficient computer skills including Microsoft Office, Internet and Social Media required
Essential Functions:
* Greet members and check them into facility
* Register members and non-members for classes
* Process membership applications which includes taking payments and processing receipts
* Provide basic knowledge and information to individuals regarding the facilities
* Perform other duties as assigned
Reports To:
Pool and Fitness Center Manager
Workday/Week:
Hours vary - must be able to work weekdays, weekends, and holidays as needed
Starting Date:
TBD
Compensation:
$13.73 per hour
Posting Date:
Ongoing
Internal and external candidates may apply by visiting *********************** and selecting the icon "Employment" and next, "Job Postings Directory". Include letter of intent, resume, and letter(s) of reference with the application. Employment is contingent upon receiving all required documentation (e.g., criminal background investigation and fingerprint records.)
The Board of Education does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation or transgender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities.
$13.7 hourly 37d ago
Medical Front Desk - Receptionist
Silver Pine Medical Group
Front desk agent job in Macomb, MI
Family practice center with three locations providing cutting edge medicine with a personal touch to patients of all ages. Our Beaumont doctors check, test, monitor, vaccinate, x-ray, prevent, screen, manage, diagnose and treat you like family.
Job Description
Summary
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the office and location of departments, offices, and employees within the organization. Perform administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures. Schedule and register patients for visits, verify insurance, check out patients and collect co-pays.
Job Duties
Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with patient information, or other documents.
File and maintain patient records and adhere to patient confidentiality policy.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment and record receipts for services.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Receive and route messages or documents, such as laboratory results or prescription refills to appropriate staff.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Qualifications
High School Graduate or GED
1 year frontdesk experience in a medical environment preferred
Basic knowledge of medical terminology
Demonstrated computer skills for documenting patient care in an electronic medical record
ICD-9 CM Knowledge a plus
Ability to communicate effectively in person, on the telephone, and in writing
Ability to work independently and as a team
Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages
Additional Information
Must be flexible with schedule and able to work Saturdays. May have to work at multiple locationsl within the Sterling Heights, Shelby Township area.
$28k-36k yearly est. 1d ago
Front Desk Receptionist
Fantastic Sams Cut & Color of Detroit
Front desk agent job in Utica, MI
Job Description
Fantastic Sams Shelby is looking for a Receptionist to join our salon. The Receptionist will greet and assist clients, in addition to answering phones and making appointments.
The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment.
Responsibilities:
Guest services - Welcome guests, employees, and clients who arrive at the salon and clarify the purpose of their visit and who they want to see. Answer all phone calls. Send confirmation texts to client about their appointment.
Morning and evening shifts available.
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$28k-36k yearly est. 1d ago
Front Desk Receptionist (Saginaw)
Dental Dreams 3.8
Front desk agent job in Saginaw, MI
Job Description
The Role: Dental Dreams LLC in Saginaw, MI is hiring FrontDesk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will have great customer service skills, with a passion for helping others. Bilingual - Spanish proficiency is a big plus!
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Excellent Customer Service experience
Dentrix and/or Eaglesoft experience (preferred)
Previous Dental/Healthcare experience
Bilingual - Spanish (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
How much does a front desk agent earn in Flint, MI?
The average front desk agent in Flint, MI earns between $24,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Flint, MI
$29,000
What are the biggest employers of Front Desk Agents in Flint, MI?
The biggest employers of Front Desk Agents in Flint, MI are: