Front desk manager vs assistant front office manager

The differences between front desk managers and assistant front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and an assistant front office manager. Additionally, an assistant front office manager has an average salary of $47,938, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for an assistant front office manager are reservations, customer service, and quality standards.

Front desk manager vs assistant front office manager overview

	Front Desk Manager	Assistant Front Office Manager
Yearly salary	$40,802	$47,938
Hourly rate	$19.62	$23.05
Growth rate	-	18%
Number of jobs	54,551	71,787
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 67%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does an assistant front office manager do?

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

Front desk manager vs assistant front office manager salary

Front desk managers and assistant front office managers have different pay scales, as shown below.

	Front Desk Manager	Assistant Front Office Manager
Average salary	$40,802	$47,938
Salary range	Between $27,000 And $59,000	Between $35,000 And $64,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	RH	Hilton Grand Vacations
Best paying industry	Hospitality	Hospitality

Differences between front desk manager and assistant front office manager education

There are a few differences between a front desk manager and an assistant front office manager in terms of educational background:

	Front Desk Manager	Assistant Front Office Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 67%
Most common major	Business	Hospitality Management
Most common college	Cornell University	Cornell University

Front desk manager vs assistant front office manager demographics

Here are the differences between front desk managers' and assistant front office managers' demographics:

	Front Desk Manager	Assistant Front Office Manager
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 49.7% Female, 50.3%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk manager and assistant front office manager duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Assistant front office manager example responsibilities.

Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain cleanliness and organization of back office, front office, and front-office desk.
Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.

Front desk manager vs assistant front office manager skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common assistant front office manager skills

Reservations, 11%
Customer Service, 9%
Quality Standards, 5%
Guest Complaints, 5%
Night Audit, 4%
Payroll, 4%

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Front Desk Manager vs Assistant Front Office Manager

Updated January 8, 2025

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