Front desk manager vs claims manager

The differences between front desk managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a claims manager are customer service, oversight, and litigation.

Front desk manager vs claims manager overview

	Front Desk Manager	Claims Manager
Yearly salary	$40,802	$73,369
Hourly rate	$19.62	$35.27
Growth rate	-	-6%
Number of jobs	54,551	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Front desk manager vs claims manager salary

Front desk managers and claims managers have different pay scales, as shown below.

	Front Desk Manager	Claims Manager
Average salary	$40,802	$73,369
Salary range	Between $27,000 And $59,000	Between $45,000 And $117,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	RH	Zurich
Best paying industry	Hospitality	Insurance

Differences between front desk manager and claims manager education

There are a few differences between a front desk manager and a claims manager in terms of educational background:

	Front Desk Manager	Claims Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front desk manager vs claims manager demographics

Here are the differences between front desk managers' and claims managers' demographics:

	Front Desk Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between front desk manager and claims manager duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

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Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

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Front desk manager vs claims manager skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Updated January 8, 2025

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