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The differences between front desk managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $40,802 average annual salary of a front desk manager.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Front Desk Manager | Desk Manager | |
| Yearly salary | $40,802 | $75,140 |
| Hourly rate | $19.62 | $36.12 |
| Growth rate | - | - |
| Number of jobs | 54,551 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Front desk managers and desk managers have different pay scales, as shown below.
| Front Desk Manager | Desk Manager | |
| Average salary | $40,802 | $75,140 |
| Salary range | Between $27,000 And $59,000 | Between $44,000 And $127,000 |
| Highest paying City | New York, NY | Eureka, CA |
| Highest paying state | New York | New York |
| Best paying company | RH | ServiceNow |
| Best paying industry | Hospitality | - |
There are a few differences between a front desk manager and a desk manager in terms of educational background:
| Front Desk Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between front desk managers' and desk managers' demographics:
| Front Desk Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |