Front desk manager vs front desk lead

The differences between front desk managers and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk manager has an average salary of $40,802, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk manager vs front desk lead overview

	Front Desk Manager	Front Desk Lead
Yearly salary	$40,802	$29,851
Hourly rate	$19.62	$14.35
Growth rate	-	-
Number of jobs	54,551	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 39%
Average age	47	37
Years of experience	6	-

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk manager vs front desk lead salary

Front desk managers and front desk leads have different pay scales, as shown below.

	Front Desk Manager	Front Desk Lead
Average salary	$40,802	$29,851
Salary range	Between $27,000 And $59,000	Between $19,000 And $46,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	RH	Microsoft
Best paying industry	Hospitality	Retail

Differences between front desk manager and front desk lead education

There are a few differences between a front desk manager and a front desk lead in terms of educational background:

	Front Desk Manager	Front Desk Lead
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	Cornell University	-

Front desk manager vs front desk lead demographics

Here are the differences between front desk managers' and front desk leads' demographics:

	Front Desk Manager	Front Desk Lead
Average age	47	37
Gender ratio	Male, 31.4% Female, 68.6%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	8%	13%

Differences between front desk manager and front desk lead duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

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Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

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Front desk manager vs front desk lead skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Updated January 8, 2025

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