Front desk manager vs front office manager

The differences between front desk managers and front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a front office manager. Additionally, a front office manager has an average salary of $52,141, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a front office manager are customer service, reservations, and guest service.

Front desk manager vs front office manager overview

	Front Desk Manager	Front Office Manager
Yearly salary	$40,802	$52,141
Hourly rate	$19.62	$25.07
Growth rate	-	18%
Number of jobs	54,551	80,983
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

Front desk manager vs front office manager salary

Front desk managers and front office managers have different pay scales, as shown below.

	Front Desk Manager	Front Office Manager
Average salary	$40,802	$52,141
Salary range	Between $27,000 And $59,000	Between $38,000 And $70,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	New York
Best paying company	RH	Nomura Securities
Best paying industry	Hospitality	Hospitality

Differences between front desk manager and front office manager education

There are a few differences between a front desk manager and a front office manager in terms of educational background:

	Front Desk Manager	Front Office Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk manager vs front office manager demographics

Here are the differences between front desk managers' and front office managers' demographics:

	Front Desk Manager	Front Office Manager
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk manager and front office manager duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Front office manager example responsibilities.

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
Lead trainer for new PMS roll-out, including downtime and upgrade management.

Front desk manager vs front office manager skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common front office manager skills

Customer Service, 13%
Reservations, 11%
Guest Service, 10%
Payroll, 6%
Patients, 6%
Night Audit, 5%

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Front Desk Manager vs Front Office Manager

Updated January 8, 2025

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