Front desk manager vs guest relations manager

The differences between front desk managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a guest relations manager. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a guest relations manager are guest relations, reservations, and customer service.

Front desk manager vs guest relations manager overview

	Front Desk Manager	Guest Relations Manager
Yearly salary	$40,802	$54,168
Hourly rate	$19.62	$26.04
Growth rate	-	8%
Number of jobs	54,551	52,510
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

Front desk manager vs guest relations manager salary

Front desk managers and guest relations managers have different pay scales, as shown below.

	Front Desk Manager	Guest Relations Manager
Average salary	$40,802	$54,168
Salary range	Between $27,000 And $59,000	Between $36,000 And $80,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	New York
Best paying company	RH	Yale University
Best paying industry	Hospitality	Hospitality

Differences between front desk manager and guest relations manager education

There are a few differences between a front desk manager and a guest relations manager in terms of educational background:

	Front Desk Manager	Guest Relations Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk manager vs guest relations manager demographics

Here are the differences between front desk managers' and guest relations managers' demographics:

	Front Desk Manager	Guest Relations Manager
Average age	47	47
Gender ratio	Male, 31.4% Female, 68.6%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk manager and guest relations manager duties and responsibilities

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Front desk manager vs guest relations manager skills

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

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Front Desk Manager vs Guest Relations Manager

Updated January 8, 2025

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