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The differences between front desk managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a guest services manager. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $40,802 average annual salary of a front desk manager.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Front Desk Manager | Guest Services Manager | |
| Yearly salary | $40,802 | $46,930 |
| Hourly rate | $19.62 | $22.56 |
| Growth rate | - | 6% |
| Number of jobs | 54,551 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Front desk managers and guest services managers have different pay scales, as shown below.
| Front Desk Manager | Guest Services Manager | |
| Average salary | $40,802 | $46,930 |
| Salary range | Between $27,000 And $59,000 | Between $34,000 And $63,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | RH | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a front desk manager and a guest services manager in terms of educational background:
| Front Desk Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between front desk managers' and guest services managers' demographics:
| Front Desk Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |