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The differences between front desk managers and hotel managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a front desk manager, becoming a hotel manager takes usually requires 2-4 years. Additionally, a hotel manager has an average salary of $69,364, which is higher than the $40,802 average annual salary of a front desk manager.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a hotel manager are PET, hotel management, and reservations.
| Front Desk Manager | Hotel Manager | |
| Yearly salary | $40,802 | $69,364 |
| Hourly rate | $19.62 | $33.35 |
| Growth rate | - | 18% |
| Number of jobs | 54,551 | 268,415 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 57% |
| Average age | 47 | 46 |
| Years of experience | 6 | 4 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A hotel manager is in charge of overseeing the daily operations in a hotel, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around assessing the performance of the workforce, devising strategies to improve hotel sales, coordinating with staff, managing schedules, and resolving issues and concerns promptly. They may also greet and assist incoming and outcoming guests, arrange reservations, and liaise with external agencies, including suppliers and vendors. Furthermore, as a manager, it is essential to maintain a safe and healthy environment for clients, all while implementing the hotel's policies and regulations.
Front desk managers and hotel managers have different pay scales, as shown below.
| Front Desk Manager | Hotel Manager | |
| Average salary | $40,802 | $69,364 |
| Salary range | Between $27,000 And $59,000 | Between $43,000 And $111,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Utah |
| Best paying company | RH | Booking Holdings |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a front desk manager and a hotel manager in terms of educational background:
| Front Desk Manager | Hotel Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Cornell University | University of Southern California |
Here are the differences between front desk managers' and hotel managers' demographics:
| Front Desk Manager | Hotel Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 50.6% Female, 49.4% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.0% White, 63.0% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 8% | 11% |