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The differences between front desk managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $40,802 average annual salary of a front desk manager.
The top three skills for a front desk manager include front desk operations, reservations and customer service. The most important skills for a support manager are project management, technical support, and powerpoint.
| Front Desk Manager | Support Manager | |
| Yearly salary | $40,802 | $90,297 |
| Hourly rate | $19.62 | $43.41 |
| Growth rate | - | 6% |
| Number of jobs | 54,551 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Front desk managers and support managers have different pay scales, as shown below.
| Front Desk Manager | Support Manager | |
| Average salary | $40,802 | $90,297 |
| Salary range | Between $27,000 And $59,000 | Between $58,000 And $140,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | RH | Meta |
| Best paying industry | Hospitality | Finance |
There are a few differences between a front desk manager and a support manager in terms of educational background:
| Front Desk Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between front desk managers' and support managers' demographics:
| Front Desk Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.4% Female, 68.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |