Front desk receptionist vs front desk concierge

The differences between front desk receptionists and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk receptionist has an average salary of $31,050, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a front desk receptionist include patients, check-in and phone calls. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk receptionist vs front desk concierge overview

	Front Desk Receptionist	Front Desk Concierge
Yearly salary	$31,050	$30,292
Hourly rate	$14.93	$14.56
Growth rate	-	-
Number of jobs	82,593	65,071
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 45%
Average age	42	37
Years of experience	2	-

What does a front desk receptionist do?

Front desk receptionists are usually the first contact of clients or visitors in an office or building. They are responsible for welcoming and receiving guests, documenting guests' arrival and updating the visitor logbook, informing hosts and other involved employees that the guests have arrived, and directing the guests to where they should go next. They also man telephone lines, schedule appointments, receive packages or mails, and answer office visitors' questions. Front desk receptionists are expected to be personable, knowledgeable on office-related activities, and familiar with everyone.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Front desk receptionist vs front desk concierge salary

Front desk receptionists and front desk concierges have different pay scales, as shown below.

	Front Desk Receptionist	Front Desk Concierge
Average salary	$31,050	$30,292
Salary range	Between $24,000 And $39,000	Between $22,000 And $40,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Alaska	Washington
Best paying company	SightMD	Gensler
Best paying industry	Government	Media

Differences between front desk receptionist and front desk concierge education

There are a few differences between a front desk receptionist and a front desk concierge in terms of educational background:

	Front Desk Receptionist	Front Desk Concierge
Most common degree	High School Diploma, 33%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk receptionist vs front desk concierge demographics

Here are the differences between front desk receptionists' and front desk concierges' demographics:

	Front Desk Receptionist	Front Desk Concierge
Average age	42	37
Gender ratio	Male, 15.4% Female, 84.6%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.6% Unknown, 4.5% Hispanic or Latino, 23.9% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	6%	13%

Differences between front desk receptionist and front desk concierge duties and responsibilities

Front desk receptionist example responsibilities.

Accomplish computer work using a PMS system; OperaXpress.
Collect and distribute mail and packages, prepare FedEx shipments and manage online postage machine.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk receptionist vs front desk concierge skills

Common front desk receptionist skills

Patients, 23%
Check-In, 12%
Phone Calls, 10%
Reservations, 10%
Customer Service, 10%
Appointment Scheduling, 5%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Front Desk Receptionist
Front Desk Receptionist vs Front Desk Concierge

Updated January 8, 2025

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