Front desk receptionist vs front desk staff

The differences between front desk receptionists and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk receptionist has an average salary of $31,050, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk receptionist include patients, check-in and phone calls. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk receptionist vs front desk staff overview

	Front Desk Receptionist	Front Desk Staff
Yearly salary	$31,050	$28,916
Hourly rate	$14.93	$13.90
Growth rate	-	-
Number of jobs	82,593	140,094
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 62%
Average age	42	37
Years of experience	2	-

Front desk receptionist vs front desk staff salary

Front desk receptionists and front desk staff have different pay scales, as shown below.

	Front Desk Receptionist	Front Desk Staff
Average salary	$31,050	$28,916
Salary range	Between $24,000 And $39,000	Between $21,000 And $38,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Alaska	New York
Best paying company	SightMD	Univ Of Colorado-Colorado Spgs
Best paying industry	Government	Education

Differences between front desk receptionist and front desk staff education

There are a few differences between a front desk receptionist and a front desk staff in terms of educational background:

	Front Desk Receptionist	Front Desk Staff
Most common degree	High School Diploma, 33%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk receptionist vs front desk staff demographics

Here are the differences between front desk receptionists' and front desk staff' demographics:

	Front Desk Receptionist	Front Desk Staff
Average age	42	37
Gender ratio	Male, 15.4% Female, 84.6%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.6% Unknown, 4.5% Hispanic or Latino, 23.9% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.9%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	6%	13%

Differences between front desk receptionist and front desk staff duties and responsibilities

Front desk receptionist example responsibilities.

Accomplish computer work using a PMS system; OperaXpress.
Collect and distribute mail and packages, prepare FedEx shipments and manage online postage machine.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk receptionist vs front desk staff skills

Common front desk receptionist skills

Patients, 23%
Check-In, 12%
Phone Calls, 10%
Reservations, 10%
Customer Service, 10%
Appointment Scheduling, 5%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Front Desk Receptionist
Front Desk Receptionist vs Front Desk Staff

Updated January 8, 2025

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