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The differences between front end supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end supervisor and a contact center supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $29,173 average annual salary of a front end supervisor.
The top three skills for a front end supervisor include customer service, sales floor and end loaders. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.
| Front End Supervisor | Contact Center Supervisor | |
| Yearly salary | $29,173 | $42,217 |
| Hourly rate | $14.03 | $20.30 |
| Growth rate | - | - |
| Number of jobs | 127,230 | 76,165 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Front end supervisors and contact center supervisors have different pay scales, as shown below.
| Front End Supervisor | Contact Center Supervisor | |
| Average salary | $29,173 | $42,217 |
| Salary range | Between $23,000 And $36,000 | Between $24,000 And $73,000 |
| Highest paying City | Los Angeles, CA | - |
| Highest paying state | Hawaii | - |
| Best paying company | House of Blues | - |
| Best paying industry | Retail | - |
There are a few differences between a front end supervisor and a contact center supervisor in terms of educational background:
| Front End Supervisor | Contact Center Supervisor | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between front end supervisors' and contact center supervisors' demographics:
| Front End Supervisor | Contact Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 58.8% Female, 41.2% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |