Front end supervisor vs customer service supervisor

The differences between front end supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end supervisor and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $29,173 average annual salary of a front end supervisor.

The top three skills for a front end supervisor include customer service, sales floor and end loaders. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Front end supervisor vs customer service supervisor overview

	Front End Supervisor	Customer Service Supervisor
Yearly salary	$29,173	$38,792
Hourly rate	$14.03	$18.65
Growth rate	-	-4%
Number of jobs	127,230	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a front end supervisor do?

A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Front end supervisor vs customer service supervisor salary

Front end supervisors and customer service supervisors have different pay scales, as shown below.

	Front End Supervisor	Customer Service Supervisor
Average salary	$29,173	$38,792
Salary range	Between $23,000 And $36,000	Between $27,000 And $53,000
Highest paying City	Los Angeles, CA	New York, NY
Highest paying state	Hawaii	Maryland
Best paying company	House of Blues	Schneider Electric Industrial Services
Best paying industry	Retail	Finance

Differences between front end supervisor and customer service supervisor education

There are a few differences between a front end supervisor and a customer service supervisor in terms of educational background:

	Front End Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Front end supervisor vs customer service supervisor demographics

Here are the differences between front end supervisors' and customer service supervisors' demographics:

	Front End Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 28.0% Female, 72.0%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front end supervisor and customer service supervisor duties and responsibilities

Front end supervisor example responsibilities.

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
Prepare and bag groceries to customer specifications.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Front end supervisor vs customer service supervisor skills

Common front end supervisor skills

Customer Service, 12%
Sales Floor, 10%
End Loaders, 10%
Professional Environment, 9%
Store Management, 8%
Retail Environment, 8%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Front End Supervisor
Front End Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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