Front end supervisor vs front desk supervisor

The differences between front end supervisors and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end supervisor and a front desk supervisor. Additionally, a front desk supervisor has an average salary of $34,885, which is higher than the $29,173 average annual salary of a front end supervisor.

The top three skills for a front end supervisor include customer service, sales floor and end loaders. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Front end supervisor vs front desk supervisor overview

	Front End Supervisor	Front Desk Supervisor
Yearly salary	$29,173	$34,885
Hourly rate	$14.03	$16.77
Growth rate	-	-
Number of jobs	127,230	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a front end supervisor do?

A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Front end supervisor vs front desk supervisor salary

Front end supervisors and front desk supervisors have different pay scales, as shown below.

	Front End Supervisor	Front Desk Supervisor
Average salary	$29,173	$34,885
Salary range	Between $23,000 And $36,000	Between $26,000 And $45,000
Highest paying City	Los Angeles, CA	Washington, DC
Highest paying state	Hawaii	Hawaii
Best paying company	House of Blues	Punderson Manor Lodge & Conference Center
Best paying industry	Retail	Retail

Differences between front end supervisor and front desk supervisor education

There are a few differences between a front end supervisor and a front desk supervisor in terms of educational background:

	Front End Supervisor	Front Desk Supervisor
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Front end supervisor vs front desk supervisor demographics

Here are the differences between front end supervisors' and front desk supervisors' demographics:

	Front End Supervisor	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 28.0% Female, 72.0%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front end supervisor and front desk supervisor duties and responsibilities

Front end supervisor example responsibilities.

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
Prepare and bag groceries to customer specifications.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front end supervisor vs front desk supervisor skills

Common front end supervisor skills

Customer Service, 12%
Sales Floor, 10%
End Loaders, 10%
Professional Environment, 9%
Store Management, 8%
Retail Environment, 8%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Front End Supervisor
Front End Supervisor vs Front Desk Supervisor

Updated January 8, 2025

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